Arik Ben-Zaken

Initiator
DISC Type : Di

Director, Global Service Experience & Excellence at Imperva

Israel

Overview

Arik Ben-Zaken is the Director of Global Service Experience & Excellence at Imperva by Thales, where he focuses on strengthening global support and enhancing customer satisfaction. A graduate of The Open University of Israel, colleagues describe him as professional, efficient, and attentive, with a strong background in managing strategic global accounts and driving process improvements.

Outside of his professional life, Arik appears to have interests in modern technology and transportation. His personal interests suggest a fascination with both the digital entertainment world, as indicated by his interest in PlayStation, and the complexities of aerospace engineering, reflected by his interest in Boeing.

He is a two-time recipient of an Employee of the Year award, recognizing his significant contributions at previous companies.

Personality Overview

Risk-Accepting

Conviction Driven

Friendly Challenger

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation.

Topics They Care About

Global Customer Support
His career is centered on leading global support operations, improving scalable processes, and enhancing the overall effectiveness of service delivery for international clients.
Service Experience
As Director of Service Experience & Excellence, he leads initiatives to improve the customer journey and recently hosted a webinar on navigating Imperva's unified support portal.
Knowledge Management
He holds a certification in "Customer Service: Knowledge Management" and focuses on refining support processes and driving continuous service improvements.

Media Appearances

Arik has no verified media appearances

Work History

1-2026
Director, Global Service Experience & Excellence at Imperva
10-2024 - 1-2026
Sr. Manager, Global Service Excellence at Imperva
4-2023 - 10-2024
Senior Manager, Product Support, EMEA at Imperva
3-2020 - 4-2023
EMEA Product Support Manager at Imperva
10-2018 - 3-2020
Head Of Support at AnyVision

Education

2018 - 2025
Bachelor's degree from The Open University of Israel
2010 - 2012
CVE from Polycom Center

More Information

Social Presence :

Prographics :

Exp : 20 Location : Israel Job Level : Mid-senior Designation : Director, Global Service Experience & Excellence at Imperva
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Insights For Selling To Arik

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Refer to testimonials from well known people to highlight the value of your product
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Arik is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Arik

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Arik move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Arik take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Arik

Personality Compatibility


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