Arik Ben-Zaken in

Arik Ben-Zaken

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Director, Global Service Experience & Excellence at Imperva
📍 Israel

Arik Ben-Zaken is the Director of Global Service Experience & Excellence at Imperva by Thales, where he focuses on strengthening global support and enhancing customer satisfaction. A graduate of The Open University of Israel, colleagues describe him as professional, efficient, and attentive, with a strong background in managing strategic global accounts and driving process improvements.

Outside of his professional life, Arik appears to have interests in modern technology and transportation. His personal interests suggest a fascination with both the digital entertainment world, as indicated by his interest in PlayStation, and the complexities of aerospace engineering, reflected by his interest in Boeing.

He is a two-time recipient of an Employee of the Year award, recognizing his significant contributions at previous companies.

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Experience
20 Years
Current Role
Director, Global Service Experience & Excellence
Job Level
Mid-senior
Location
Israel
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Arik cares about

Global Customer Support
His career is centered on leading global support operations, improving scalable processes, and enhancing the overall effectiveness of service delivery for international clients.
Service Experience
As Director of Service Experience & Excellence, he leads initiatives to improve the customer journey and recently hosted a webinar on navigating Imperva's unified support portal.
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Career

Work history

1-2026
Director, Global Service Experience & Excellence
Imperva
10-2024 - 1-2026
Sr. Manager, Global Service Excellence
Imperva
4-2023 - 10-2024
Senior Manager, Product Support, EMEA
Imperva
3-2020 - 4-2023
EMEA Product Support Manager
Imperva
10-2018 - 3-2020
Head Of Support
AnyVision
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2018 - 2025
Bachelor's degree
The Open University of Israel
2010 - 2012
CVE
Polycom Center
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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