Ashwin Ballal in

Ashwin Ballal

Wildcard · DISC type cis
Chief Information Officer at Freshworks
📍 Saratoga, California, United States

Ashwin Ballal is a visionary CIO at Freshworks with over 30 years of experience leading business and digital transformations. He specializes in leveraging disruptive technologies like AI/ML to drive growth and operational excellence. His background spans sales, marketing, and engineering, and he holds a Ph. D. from the University of Maryland.

Outside of his primary role, Ashwin is an active angel investor and board member, passionate about mentoring and supporting new ventures. He grew up playing competitive field hockey, which shaped his team-oriented leadership philosophy, and has been a board member for the Childrens Discovery Museum.

He calls himself the “accidental CIO” due to his unconventional career path through various business functions before leading IT.

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Experience
32 Years
Current Role
Chief Information Officer
Job Level
Leadership
Location
Saratoga, California, United States
Personality Overview

How Ashwin shows up

Requires Proof
ROI Driven
Friendly But Slow

They are often friendly and nice, but can sometimes suprise you with their piercing questions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Priorities

Topics Ashwin cares about

AI-Driven Transformation
He focuses on integrating generative AI to redefine operational excellence and enhance both customer and employee experiences, viewing AI as a critical augmentation tool.
Business Transformation
Has a proven track record of leading large-scale business and digital transformations for global companies, focusing on hyper-scale growth and operational excellence.
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Career

Work history

4-2024
Chief Information Officer
Freshworks
6-2016 - 4-2024
EVP & Chief Information Officer
Medallia
7-2009 - 6-2016
Vice President & Chief Information, Intelligence & Data Officer
KLA-Tencor
7-2007 - 7-2009
President, Chairman & Managing Director
KLA-Tencor
4-2005 - 7-2007
General Manager- Semiconductor Yield & Advanced Data Analytics Division
KLA-Tencor
In the press

Media appearances

Why empathy is a leadership strategy in the age of AI ft. Ashwin Ballal, CIO of Freshworks. Featured in YouTube
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Meet Freshworks' New CIO: Ashwin Ballal. Featured in Freshworks – The Works (Company News)
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Education
1992 - 1993
Post Doc
University of Maryland
1988 - 1992
Ph.D.
University of Maryland
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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