Axel Fernando Ramirez Andrade in

Axel Fernando Ramirez Andrade

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Head of Sales at Strategic Channels /Contact Centre/ATM/Digital/ at HSBC at HSBC
📍 Mexico

Axel is a strategic leader at HSBC, responsible for service and sales across strategic channels including contact centers, ATMs, and digital platforms. With over 25 years of experience, he is an expert in business development, digital marketing, and customer experience in the financial industry. He holds a degree in Advertising.

He is passionate about his work and team, frequently posting about HSBCs new products and expressing that it is an honor to be part of the team.

He is an expert in Interactive Voice Response (IVR) systems, showcasing deep technical knowledge within the customer service domain.

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Experience
24 Years
Current Role
Head of Sales at Strategic Channels /Contact Centre/ATM/Digital/ at HSBC
Job Level
Mid-senior
Location
Mexico
Personality Overview

How Axel shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Axel cares about

Omnichannel Strategy
He is responsible for sales of financial products across a diverse set of strategic channels, including both physical (ATM) and digital.
Customer Experience
A specialist in customer experience channels and voice of the customer management, with extensive experience in contact center operations.
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Career

Work history

2-2021
Head of Sales at Strategic Channels /Contact Centre/ATM/Digital/ at HSBC
HSBC
2-2020 - 2-2021
Head of Commercial Operations and Sales at Contact Center at HSBC
HSBC
7-2016 - 1-2020
Senior Operations Manager
HSBC
9-2015 - 7-2016
Corporate Contact Center Manager
Red Aliat Universidades
9-2011 - 8-2014
Senior Manager
Universidad Tecnologica Latinoamericana
In the press

Media appearances

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Education
1999 - 2003
LIcenciado en Publicidad
Centro de Estudios en Ciencias de la Comunicación
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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