Babur Khan

Inquirer
DISC Type : dc

Complaints Manager at British Gas

Bradford, England, United Kingdom

Overview

Babur Khan is a Complaints Manager at British Gas with expertise in new business development, account management, and customer retention strategies. Certified in "Closing With Confidence, " he has a background in niche insurance for the education sector. Colleagues describe him as a hardworking, diligent, and professional problem-solver.


Babur has specialized experience providing staff absence insurance to schools, academies, and councils across the UK.

Personality Overview

Hard To Convince

ROI Conscious

Judgemental

They don’t always try to control the conversation but neither do they like yielding it fully.  They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Complaint Resolution
His current role is Complaints Manager, and recommendations praise his ability to handle stakeholder issues and drive them towards resolution with accountability.
Customer Retention
His professional summary highlights a record of achievement in implementing acquisition and retention strategies for new and existing customers.
Business Development
Previous roles as a Development Executive and Account Executive focused on client-facing business development in a competitive sales environment.

Media Appearances

Babur has no verified media appearances

Work History

8-2015
Complaints Manager at British Gas
2-2014 - 8-2015
Sony Product Specialist / Ambassador at Sony / Dixons Carphone Warehouse
1-2013 - 7-2013
Account Executive at Towergate Insurance
11-2010 - 12-2012
Development Executive at Towergate Insurance
9-2010 - 12-2010
Portfolio Manager / Research Analyst at SMR Consultants

Education

1989 - 1992
F.A. Sc from Goverment Degree College Hazro
1983 - 1989
HSSC from MRF Degree College Kamra

More Information

Social Presence :

Prographics :

Exp : 29 Location : Bradford, England, United Kingdom Job Level : Middle Designation : Complaints Manager at British Gas
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Insights For Selling To Babur

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Be crisp while making the pitch
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Do not give up if they are not convinced, try again with a different approach
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Babur is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Babur

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Babur move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Babur take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Babur

Personality Compatibility


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