Kevin Kitching

Energizer
DISC Type : I

Customer Service Manager at Anglian Water Services

United Kingdom

Overview

A seasoned professional with a 25-year tenure at Anglian Water Services, Kevin is an expert in operational excellence and customer service. His career showcases a diverse skill set, having held roles in IT, SAP system implementation, and income protection before becoming a Customer Service Manager.

His unique career path within a single company highlights his deep institutional knowledge. Kevin was instrumental in training over 700 staff members for a major SAP ISU/CRM system rollout.

Personality Overview

Imaginative

Enthusiastic

Big Picture Person

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are people oriented, friendly and like creating new connections. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Customer Billing
His current role focuses on ensuring the efficient and effective delivery of customer billing and revenue collection processes for Anglian Water Services.
Performance Management
A key aspect of his leadership style, he is dedicated to managing team performance to exceed organizational benchmarks and drive efficiency.
SAP Systems
Previously worked as a SAP ISU/CRM specialist and trainer, leading a major system rollout to over 700 staff across two call centers.

Media Appearances

Kevin has no verified media appearances

Work History

8-2017
Customer Service Manager at Anglian Water Services
7-2016 - 8-2017
IS & Technical Coordinator at Anglian Water Services
7-2006 - 7-2016
Income Protection Officer at Anglian Water Services
11-2005 - 7-2006
SAP Specialist at Anglian Water Services
6-2005 - 11-2005
IT Trainer at Anglian Water Services

Education

Education details unavailable from english martyrs hartlepool

More Information

Social Presence :

Prographics :

Exp : 25 Location : United Kingdom Job Level : Middle Designation : Customer Service Manager at Anglian Water Services
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Insights For Selling To Kevin

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Talk about their team and how your product will help them do things better and easier
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid cutting into their flow
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Kevin

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Kevin move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Kevin take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Kevin

Personality Compatibility


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