Bailey Holmes

Inspirer
DISC Type : id

Head of Customer Success at Route

Lehi, Utah, United States

Overview

Bailey is the Head of Customer Success at Route, where he has a history of building and growing strong teams. He earned his bachelors degree from Utah Valley University and is skilled in strategic planning and customer expansion. Colleagues frequently describe him as a genuine leader, creative, and ambitious.

Outside of work, Bailey is a football fan who follows the Los Angeles Chargers. He also keeps up with business trends and insights, showing an interest in publications like Inc. Magazine.

Unique fact: Bailey has demonstrated impressive career progression, rising from a Sr. Customer Success Manager to the Head of the department all within Route.

Personality Overview

Decisive

Confident & Optimistic

Fast Adopter

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Topics They Care About

Team Leadership
Progressed through multiple management roles and frequently posts about hiring for his team. Recommendations highlight him as a "genuine leader. "
Customer Expansion
This is a core skill highlighted in his profile, indicating a focus on growing existing customer accounts and delivering long-term value.
Strategic Processes
His profile emphasizes skills in Process Building and Strategic Planning, suggesting a focus on creating scalable and effective customer success frameworks.

Media Appearances

Bailey has no verified media appearances

Work History

1-2025
Head of Customer Success at Route
8-2023 - 1-2025
Manager of Customer Success at Route
4-2022 - 8-2023
Associate Manager, Customer Success at Route
3-2021 - 4-2022
Sr. Customer Success Manager at Route
9-2019 - 3-2021
Sr. Account Manager at Grow.com | No Code, Full-Stack BI

Education

2017 - 2021
Bachelor's degree from Utah Valley University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Lehi, Utah, United States Job Level : Mid-senior Designation : Head of Customer Success at Route
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Insights For Selling To Bailey

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Refer to testimonials from well known people to highlight the value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bailey is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Bailey

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Bailey move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Bailey take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Bailey

Personality Compatibility


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