Bal Najran in

Bal Najran

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Digital Customer Experience Manager - British Gas Lite at British Gas
📍 West Midlands, England, United Kingdom

Bal Najran is a Digital Product Designer at British Gas with extensive experience in digital customer experience, merchandising, and category management across various sectors. A graduate of the University of Leicester, colleagues describe her as enthusiastic, professional, and ambitious, with a strong passion for digital innovation and e-commerce.

Her diverse career has seen her manage digital merchandising and strategy for major brands in retail (Halfords), wellness (Holland & Barrett), media (BBC), and building materials (Saint-Gobain).

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Experience
13 Years
Current Role
Digital Customer Experience Manager - British Gas Lite
Job Level
Middle
Location
West Midlands, England, United Kingdom
Personality Overview

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Priorities

Topics Bal cares about

Digital Customer Experience
Previously held the title of Digital Customer Experience Manager and is praised for her ambition to deliver the best experience for the customer.
E-commerce Strategy
Her background includes roles as Digital Merchandising Manager and Digital Category Manager, focusing on improving online sales and conversion.
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Career

Work history

11-2018
Digital Customer Experience Manager - British Gas Lite
British Gas
1-2017 - 8-2018
Digital Category Manager
Saint-Gobain
7-2015 - 4-2016
Digital Merchandising Manager
Holland & Barrett International
12-2014 - 7-2015
Digital Merchandiser (FTC)
BBC Worldwide
2-2013 - 9-2014
Digital Merchandising Executive
Halfords
In the press

Media appearances

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Education
2007 - 2010
Bachelor of Arts (BA)
University of Leicester
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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