Balfour Manuel

Questioner
DISC Type : c

Managing Director at Blue Dart

Mumbai, Maharashtra, India

Overview

Balfour Manuel is a veteran of the logistics industry, having spent his entire 39-year career at Blue Dart, where he now serves as Managing Director. A "day one" employee, he has been instrumental in the companys growth and success since its inception. He holds a Masters in Business Management from the University of Mumbai.

He operates with a strong "People-First" philosophy, aiming to foster creativity, innovation, and empowerment within his team. His leadership focuses on creating a unified, welcoming culture and ensuring employee well-being. He also champions causes like gender equality, youth skilling, and diversity, which he frequently highlights in his communications.

Unique fact: In 2020, he was named one of Indias Top 100 Great People Managers & Leaders by the Great Manager Institute in association with Forbes India.

Personality Overview

Not Easily Convinced

Price-Sensitive

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to do thorough analysis of any situation. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

People-First Leadership
Consistently advocates for a "People-First" philosophy, believing that empowered employees create differentiated customer experiences and drive innovation.
Logistics Technology
Frequently discusses investments in automation, predictive analytics, and drone delivery to enhance efficiency and maintain a competitive edge in the express logistics market.
Customer Centricity
Emphasizes making a difference in a customer's life as a core driver, ensuring the organization remains focused on reliability and responsiveness to their needs.

Media Appearances

Blue Dart Eyes High-yield Segments, Reach Expansion To Fuel Growth – MD. Featured in BusinessWorld

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On Growth Trajectory: Balfour Manuel, MD, Blue Dart. Featured in BusinessWorld

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BLUE DART: Delivering with Agility and Technology – Interview. Featured in Impact On Net

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Work History

5-2019
Managing Director at Blue Dart
1-2019 - 5-2019
Chief Executive Officer at Blue Dart
7-2018 - 1-2019
Senior Vice President - Head B2B at Blue Dart
Vice President at Blue Dart

Education

1980 - 1983
Masters in Business Mgmt from University of Mumbai
1966 - 1976
hsc from Kendriya Vidyalaya

More Information

Social Presence :

Prographics :

Exp : 7 Location : Mumbai, Maharashtra, India Job Level : Mid-senior Designation : Managing Director at Blue Dart
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Insights For Selling To Balfour

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Share as much information as possible regarding your product
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Balfour is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Balfour

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Balfour move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Balfour take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Balfour

Personality Compatibility


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