Benedict Garing

Questioner
DISC Type : c

Technical Support Specialist at Warmy.io - Email channel. Reliable.

Makati, National Capital Region, Philippines

Overview

Benedict Garing is a Technical Support Specialist with over nine years of experience providing excellent customer service in the IT industry. Currently at Warmy. io, he is a Microsoft 365 Certified professional with a background supporting clients via phone, chat, and email across various technical roles.

His career demonstrates a strong commitment to technology and problem-solving. Benedict shows a professional interest in major tech companies like Microsoft and IBM, consistently upskilling with certifications to stay current. His focus is on learning tools efficiently to provide timely resolutions for clients.

Unique fact: Benedict holds a Bachelor of Science in Aircraft Maintenance Technology, showcasing a diverse technical aptitude beyond his IT career.

Personality Overview

Not Easily Convinced

Value Seeker

Price-Sensitive

It is quite likely of them to ask for pricing or other concessions.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to analyze every situation thoroughly.


Topics They Care About

Microsoft 365
He is Microsoft 365 Certified and previously worked as an M365 Support Ambassador, providing advanced troubleshooting for small businesses.
Customer Support
His entire nine-year career is centered on providing excellent technical support and customer service through various channels, including phone, chat, and email.
Email Deliverability
He holds a certification as an "Email deliverability expert" from his current role at Warmy. io, indicating a recent and specialized skill set.

Media Appearances

Benedict has no verified media appearances

Work History

3-2025
Technical Support Specialist at Warmy.io - Email channel. Reliable.
12-2022 - 2-2025
M365 Support Ambassador at rhipe a Crayon company
8-2016 - 12-2022
IT Helpdesk at Atos
9-2015 - 8-2016
Technical Support Representative at Convergys
1-2014 - 8-2015
Technical Customer Support Representative at SPI GLOBAL II

Education

2021 - 2022
Vocation Course from Don Bosco Technical Institute, Makati
6-2009 - 2010
Bachelor of Science in Aircraft Maintenance Technology from Airlink International Aviation School

More Information

Social Presence :

Prographics :

Exp : 11 Location : Makati, National Capital Region, Philippines Job Level : Junior Designation : Technical Support Specialist at Warmy.io - Email channel. Reliable.
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Insights For Selling To Benedict

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Share as much information as possible regarding your product
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Benedict is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Benedict

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Benedict move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Benedict take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Benedict

Personality Compatibility


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