Bob Massengill is the Senior Director of Technology Infrastructure at Pilot Flying J, where he has progressed through several leadership roles including Manager and Director. He is focused on leveraging modern technology to improve efficiency and effectiveness in customer support.
He recently endorsed a new AI-powered solution, highlighting its potential to enable his team to address customer needs more quickly and effectively through a unified interface.
Bob Massengill
Sr. Director, Technology Infrastructure at Pilot Flying J
Knoxville, Tennessee, United States
Overview
Topics They Care About
Customer Support Tech
He has spoken about the importance of using technology to transform customer support and address customer needs more effectively.
Unified Tech Interfaces
Quoted on the value of combining features into a unified interface to improve how his organization supports its customers.
AI-Powered Solutions
Showed interest in using AI-powered tools for real-time transcription and consolidated agent workspaces to boost efficiency.
Media Appearances
Bob has no verified media appearances
Work History
4-2019
Sr. Director, Technology Infrastructure at Pilot Flying J
12-2018
Director, Technology Infrastructure and CISO at Pilot Flying J
5-2004
Manager of Infrastructure at Pilot Flying J
1994 - 1998
District Manager at Electronics Boutique (EB Games)
Education
Bob has no verified education history
More Information
Social Presence :
Prographics :
Exp : 26
Location : Knoxville, Tennessee, United States
Job Level : Senior
Designation : Sr. Director, Technology Infrastructure at Pilot Flying J
