Bobby S.

Enthusiast
DISC Type : i

Senior Director Customer Support at Intercom

Dublin, County Dublin, Ireland

Overview

Bobby has no verified overview

Personality Overview

Consensus Focused

Optimistic

Non-Confrontational

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

Bobby has no verified topics they care about

Media Appearances

Bobby has no verified media appearances

Work History

3-2024
Senior Director Customer Support at Intercom
3-2021 - 1-2025
Director Customer Support at Intercom
3-2021 - 3-2022
(Interim) Head of Global Support at Intercom
7-2010 - 6-2018
Manager at Apple

Education

2006 - 2010
Bachelor of Arts (B.A.) from University of Michigan

More Information

Social Presence :

Prographics :

Exp : 13 Location : Dublin, County Dublin, Ireland Job Level : Senior Designation : Senior Director Customer Support at Intercom
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Insights For Selling To Bobby

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bobby is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Bobby

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Bobby move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Bobby take some risk or not?

  • They can take some low-probability risks if needed.

You And Bobby

Personality Compatibility


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