Bren Burton

Go-getter
DISC Type : d

Vice President of Customer Success at Grip Security

San Antonio, Texas, United States

Overview

Bren Burton is the Vice President of Customer Success at Grip Security, specializing in people leadership across client experience and sales. With a Masters from Texas State University, she is proficient in SaaS security, AI, and automation. Colleagues describe her as supportive, patient, and motivating.


While managing the Global Inside Sales Team at Aptum, she led the team to achieve a 252% year-over-year increase in net new revenue.

Personality Overview

Vision Oriented

Direct & Candid

Self-Confident

They care equally about the product and its potential impact.  They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Success Leadership
Her career shows a clear progression from manager to director to VP in customer success, demonstrating a deep focus on leading and scaling these teams.
SaaS Security
As a leader at Grip Security, a company that specializes in SaaS security solutions, she is deeply involved in this specific and critical technology sector.
Team Building
She has recently posted about hiring for her Solutions Engineering and Customer Success teams, indicating a focus on attracting and nurturing top talent.

Media Appearances

Bren has no verified media appearances

Work History

1-2025
Vice President of Customer Success at Grip Security
4-2022 - 1-2025
Director of Customer Success at Grip Security
12-2021 - 3-2022
Manager, Customer Success at Hyperscience
8-2020 - 12-2021
Manager, Global Inside Sales Team at Aptum
10-2018 - 8-2020
Global Manager, Account Management and CX teams at Aptum

Education

Master of Science (M.Sc.) from Texas State University
Bachelor of Science (BSc) from Tarleton State University

More Information

Social Presence :

Prographics :

Exp : 27 Location : San Antonio, Texas, United States Job Level : Senior Designation : Vice President of Customer Success at Grip Security
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Insights For Selling To Bren

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Be crisp while making the pitch
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bren is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Bren

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Bren move?

  • Their decision making speed is somewhere in the middle.
  • Can Bren take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Bren

Personality Compatibility


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