Brenda Louis

Energizer
DISC Type : I

Director, Customer Experience at Medical Service Company

Punta Gorda, Florida, United States

Overview

Brenda is a customer experience leader with over 20 years of experience in CX, sales, and marketing. At Medical Service Company, she drives customer satisfaction by leading CX platform implementation and leveraging data-driven, AI-enabled strategies. She holds a Bachelor of Arts from Cleveland State University.

Brenda maintains a keen interest in professional development and business insights, following publications like the Harvard Business Review and The Wall Street Journal to stay current on industry trends and leadership strategies.

Colleagues describe her as a "true leader" and a dedicated "problem solver" who effectively manages logistics to get things done right on time.

Personality Overview

Relationship Oriented

Informal

Full Of Energy

They excel at seeing the bigger picture, and the long-term impact of their decisions.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

CX Platform Management
She leads the implementation and optimization of enterprise CX platforms, including workforce management, interaction analytics, IVR, and chat scripting.
Voice of the Customer
She leverages Voice of the Customer (VoC) and NPS data to deliver actionable insights and improve the overall customer journey.
AI-driven Solutions
Her professional focus includes implementing AI-driven strategies to enhance customer satisfaction and streamline operations.

Media Appearances

Brenda has no verified media appearances

Work History

5-2021
Director, Customer Experience at Medical Service Company
3-2020 - 5-2021
Director of Sales and Marketing at Heritage Crossing Assisted Living and Memory Care
2005 - 2020
Regional Sales Manager at Image Builders Marketing
2000 - 2005
Regional Sales Manager at Roscoe Medical

Education

Bachelor of Arts - BA from Cleveland State University

More Information

Social Presence :

Prographics :

Exp : 26 Location : Punta Gorda, Florida, United States Job Level : Mid-senior Designation : Director, Customer Experience at Medical Service Company
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Insights For Selling To Brenda

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Do some small talk, ask them how things are going on their side
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brenda is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Brenda

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Brenda move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Brenda take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Brenda

Personality Compatibility


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