Brendan Kay in

Brendan Kay

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IT Service Delivery & Operations Manager at Wawa, Inc.
📍 Springfield, Pennsylvania, United States

Brendan Kay is an IT Support and Operations Manager at Wawa, Inc. , leading Tier 1/2 technology support and enterprise application management. He is a subject matter expert in ITIL methodologies and has served as a Product Owner and Solutions Architect for ServiceNow. Colleagues have recognized him as a top-tier IT solutions provider within the organization.

He appears deeply invested in Wawas corporate culture, frequently highlighting team collaboration, leadership summits, and market travel in his activities. Brendans focus is often on fostering a "one team" environment and celebrating the successes of his colleagues and the broader company.

Brendan has led marquee projects that successfully transformed Wawas internal and external customer dynamic.

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Experience
21 Years
Current Role
IT Service Delivery & Operations Manager
Job Level
Middle
Location
Springfield, Pennsylvania, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Brendan cares about

IT Service Management
Serves as a subject matter expert in ITIL methodologies and has acted as the Product Owner and Solutions Architect for ServiceNow at Wawa.
Team Leadership
Leads multiple IT support and operations teams and frequently posts about the importance of teamwork, using hashtags like #Oneteam to emphasize collaboration.
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Career

Work history

1-2023
IT Service Delivery & Operations Manager
Wawa, Inc.
6-2022 - 1-2023
Sr Supervisor IT Support & Operations
Wawa, Inc.
6-2021 - 9-2022
IT Service Delivery and Operations Specialist
Wawa, Inc.
11-2018 - 8-2021
Senior IT Support & Operations Professional - ITSM
Wawa, Inc.
11-2017 - 11-2018
Senior Enterprise Architect
Wawa, Inc.
In the press

Media appearances

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Education
2006 - 2006
MCSE Course work
Computertraining.com
Education details unavailable
Neumann University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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