Brendan Kay

Enthusiast
DISC Type : i

IT Service Delivery & Operations Manager at Wawa, Inc.

Springfield, Pennsylvania, United States

Overview

Brendan Kay is an IT Support and Operations Manager at Wawa, Inc. , leading Tier 1/2 technology support and enterprise application management. He is a subject matter expert in ITIL methodologies and has served as a Product Owner and Solutions Architect for ServiceNow. Colleagues have recognized him as a top-tier IT solutions provider within the organization.

He appears deeply invested in Wawas corporate culture, frequently highlighting team collaboration, leadership summits, and market travel in his activities. Brendans focus is often on fostering a "one team" environment and celebrating the successes of his colleagues and the broader company.

Brendan has led marquee projects that successfully transformed Wawas internal and external customer dynamic.

Personality Overview

Consensus Focused

Amiable & Agreeable

Optimistic

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

IT Service Management
Serves as a subject matter expert in ITIL methodologies and has acted as the Product Owner and Solutions Architect for ServiceNow at Wawa.
Team Leadership
Leads multiple IT support and operations teams and frequently posts about the importance of teamwork, using hashtags like #Oneteam to emphasize collaboration.
Corporate Culture
His shared activities consistently revolve around company events, leadership summits, and celebrating colleagues, indicating a strong focus on a positive work environment.

Media Appearances

Brendan has no verified media appearances

Work History

1-2023
IT Service Delivery & Operations Manager at Wawa, Inc.
6-2022 - 1-2023
Sr Supervisor IT Support & Operations at Wawa, Inc.
6-2021 - 9-2022
IT Service Delivery and Operations Specialist at Wawa, Inc.
11-2018 - 8-2021
Senior IT Support & Operations Professional - ITSM at Wawa, Inc.
11-2017 - 11-2018
Senior Enterprise Architect at Wawa, Inc.

Education

2006 - 2006
MCSE Course work from Computertraining.com
Education details unavailable from Neumann University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Springfield, Pennsylvania, United States Job Level : Middle Designation : IT Service Delivery & Operations Manager at Wawa, Inc.
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Insights For Selling To Brendan

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Give them the opportunity to lead the conversation where possible
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brendan is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Brendan

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Brendan move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Brendan take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Brendan

Personality Compatibility


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