Brett Conibere

Enthusiast
DISC Type : i

Head of Customer Insight and Support Services at South West Water

Exeter, England, United Kingdom

Overview

A senior leader at South West Water with over 20 years in the water industry, Brett specializes in customer insight, data analytics, and regulatory strategy. He is described by colleagues as professional, collaborative, and intellectually strong, excelling at driving customer-centric transformation.


He directed an innovative data modeling project to proactively identify and support vulnerable customers, with the stated goal of eradicating water poverty in the South West.

Personality Overview

Non-Confrontational

Amiable & Agreeable

Optimistic

They agree with others often, so exercise caution when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Eradicating Water Poverty
He leads a pioneering data initiative to proactively find and enroll vulnerable customers onto support tariffs, stating this as a key personal and company goal.
Customer Insight Strategy
His roles consistently focus on converting complex customer data and research into actionable strategies that improve the overall customer experience.
Data-Driven Decisions
He is consistently recognized for leveraging data to bring objectivity to discussions and confidently guide strategic, evidence-based business improvements.

Media Appearances

Brett Conibere - Head Of Insight And Support Services at South West Water. Featured in The Org

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Work History

2-2023
Head of Customer Insight and Support Services at South West Water
4-2021 - 1-2023
Head of Service Insight at South West Water
4-2016 - 3-2020
Head of Customer Experience (Customer Operations) at South West Water
4-2012 - 3-2016
Performance Improvement Manager at South West Water

Education

Brett has no verified education history

More Information

Social Presence :

Prographics :

Exp : 12 Location : Exeter, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Insight and Support Services at South West Water
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Insights For Selling To Brett

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance

DONT's

  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brett is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Brett

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Brett move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Brett take some risk or not?

  • They can take some low-probability risks if needed.

You And Brett

Personality Compatibility


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