Brett Conibere in

Brett Conibere

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Head of Customer Insight and Support Services at South West Water
📍 Exeter, England, United Kingdom

A senior leader at South West Water with over 20 years in the water industry, Brett specializes in customer insight, data analytics, and regulatory strategy. He is described by colleagues as professional, collaborative, and intellectually strong, excelling at driving customer-centric transformation.

He directed an innovative data modeling project to proactively identify and support vulnerable customers, with the stated goal of eradicating water poverty in the South West.

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Experience
12 Years
Current Role
Head of Customer Insight and Support Services
Job Level
Mid-senior
Location
Exeter, England, United Kingdom
Personality Overview

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Priorities

Topics Brett cares about

Eradicating Water Poverty
He leads a pioneering data initiative to proactively find and enroll vulnerable customers onto support tariffs, stating this as a key personal and company goal.
Customer Insight Strategy
His roles consistently focus on converting complex customer data and research into actionable strategies that improve the overall customer experience.
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Career

Work history

2-2023
Head of Customer Insight and Support Services
South West Water
4-2021 - 1-2023
Head of Service Insight
South West Water
4-2016 - 3-2020
Head of Customer Experience (Customer Operations)
South West Water
4-2012 - 3-2016
Performance Improvement Manager
South West Water
In the press

Media appearances

Brett Conibere - Head Of Insight And Support Services at South West Water. Featured in The Org
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Education

Brett has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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