Camila Sena in

Camila Sena

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Process, Customer Experience and Journey Manager LatAm at Otis Elevator Co.
📍 São Paulo, São Paulo, Brazil

Camila Sena is the Latin America Manager for Customer Experience & Journey at Otis Elevator Co. , specializing in digital transformation and operational excellence. With an MBA in Leadership and Innovation from FGV, colleagues describe her as empathetic, customer-focused, and dedicated, with a talent for building high-performance teams.

Outside of her core responsibilities, Camila is a reflective professional who contemplates leadership philosophies and the cultural integration of quality within organizations. She is committed to continuous learning, recently completing a certification in Corporate ESG and Sustainability, showing an interest in broader business impacts.

She believes that leadership is about presence, not pressure, and that quality is a cultural trait, not just a process step.

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Experience
15 Years
Current Role
Process, Customer Experience and Journey Manager LatAm
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Priorities

Topics Camila cares about

Customer Journey LatAm
As the LatAm manager for Otis, she leads strategic projects with a multicultural vision to improve the customer experience across the region.
Human-centric Leadership
Her posts emphasize leading with presence over pressure. Recommendations describe her as a "super human manager, " and she is certified in new approaches to people management.
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Career

Work history

3-2023
Process, Customer Experience and Journey Manager LatAm
Otis Elevator Co.
3-2023
Customer Experience Manager
Otis Elevator Co.
8-2018 - 3-2023
Customer Journey, - Operations, Process, Quality and Training Manager
Coris Brasil
4-2017 - 8-2018
Quality and Training Leader
Coris Brasil
4-2016 - 4-2017
Quality Analyst
Coris Brasil
In the press

Media appearances

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Education
3-2024 - 12-2025
Master of Business Administration - MBA
FGV - Fundação Getulio Vargas
2020 - 2022
Master of Business Administration - MBA
Universidade Anhembi Morumbi
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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