Camila Sena

Sharpshooter
DISC Type : DC

Process, Customer Experience and Journey Manager LatAm at Otis Elevator Co.

São Paulo, São Paulo, Brazil

Overview

Camila Sena is the Latin America Manager for Customer Experience & Journey at Otis Elevator Co. , specializing in digital transformation and operational excellence. With an MBA in Leadership and Innovation from FGV, colleagues describe her as empathetic, customer-focused, and dedicated, with a talent for building high-performance teams.

Outside of her core responsibilities, Camila is a reflective professional who contemplates leadership philosophies and the cultural integration of quality within organizations. She is committed to continuous learning, recently completing a certification in Corporate ESG and Sustainability, showing an interest in broader business impacts.

She believes that leadership is about presence, not pressure, and that quality is a cultural trait, not just a process step.

Personality Overview

Thorough Evaluator

ROI Driven

Rigorous & Demanding

They are very proud of what they do.  They respond well to strong and respectful communication. They like to be in a position where they can control the conversation and terms.

Topics They Care About

Customer Journey LatAm
As the LatAm manager for Otis, she leads strategic projects with a multicultural vision to improve the customer experience across the region.
Human-centric Leadership
Her posts emphasize leading with presence over pressure. Recommendations describe her as a "super human manager, " and she is certified in new approaches to people management.
Operational Maturity
She has written about the importance of understanding the 'As Is' and 'To Be' states to effectively restructure operational areas and drive performance.

Media Appearances

Camila has no verified media appearances

Work History

3-2023
Process, Customer Experience and Journey Manager LatAm at Otis Elevator Co.
3-2023
Customer Experience Manager at Otis Elevator Co.
8-2018 - 3-2023
Customer Journey, - Operations, Process, Quality and Training Manager at Coris Brasil
4-2017 - 8-2018
Quality and Training Leader at Coris Brasil
4-2016 - 4-2017
Quality Analyst at Coris Brasil

Education

3-2024 - 12-2025
Master of Business Administration - MBA from FGV - Fundação Getulio Vargas
2020 - 2022
Master of Business Administration - MBA from Universidade Anhembi Morumbi

More Information

Social Presence :

Prographics :

Exp : 15 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Process, Customer Experience and Journey Manager LatAm at Otis Elevator Co.
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Insights For Selling To Camila

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Speak about competitive differentiation that your product offers
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Don't try too hard to forge relationships with them
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Camila is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Camila

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Camila move?

  • They can take decisions very fast if you manage to convince them.
  • Can Camila take some risk or not?

  • The risks don’t matter much to them.

You And Camila

Personality Compatibility


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