Candice Palmer

Questioner
DISC Type : c

Assistant Director of Information Technology at City of Norfolk, VA

Norfolk, Virginia, United States

Overview

Candice Palmer is a strategic IT leader and Assistant Director for the City of Norfolk, bringing over 25 years of expertise in IT asset management. Grounded in a servant leadership philosophy, she champions digital transformation with deep skills in negotiation, vendor management, and government purchasing, holding CITAM, CSAM, and ITIL certifications.

Colleagues consistently praise her customer-first approach, describing her as a highly motivated, detail-oriented, and excellent administrator.

Personality Overview

Systematic

Price-Sensitive

Cautious & Analytical

They prefer to analyze every situation thoroughly.
  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

IT Asset Management
Her core expertise for over 25 years, focusing on software licenses, policy creation, and increasing asset value through efficiency.
Servant Leadership
Her stated leadership philosophy is to empower teams and enable them to deliver impactful solutions that align with organizational goals.
Public Sector IT
Her entire documented career is dedicated to driving innovation and operational excellence within a government setting at the City of Norfolk.

Media Appearances

Candice has no verified media appearances

Work History

4-2025
Assistant Director of Information Technology at City of Norfolk, VA
4-2024 - 5-2025
Technology Manager Customer Success and Productivity at City of Norfolk, VA
4-2023
Information Technology Application Manager at City of Norfolk, VA
7-2006
Information Technology Asset Manager at City of Norfolk, VA
3-2002 - 6-2006
Service Desk Operations Analyst at T-Systems (Chicago)

Education

1989 - 1993
BS Business Administration from Pillsbury Baptist College
1985 - 1989
Education details unavailable from Schaumburg Christian High School

More Information

Social Presence :

Prographics :

Exp : 32 Location : Norfolk, Virginia, United States Job Level : Mid-senior Designation : Assistant Director of Information Technology at City of Norfolk, VA
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Insights For Selling To Candice

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Emphasise more on facts and measurable benefits
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Candice is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Candice

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Candice move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Candice take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Candice

Personality Compatibility


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