Carlos Moraes

Sharpshooter
DISC Type : CD

Tech Support manager 2 at Dell Technologies

Porto Alegre, Rio Grande do Sul, Brasil, Brazil

Overview

Carlos is a Technical Support Manager at Dell Technologies with over 14 years of experience at the company. His expertise lies in leading high-performance teams and optimizing customer service, backed by an Executive MBA from PUC-RS and certifications like MCSA and ITIL.

Passionate about people development, Carlos is dedicated to mentoring and fostering a collaborative environment. He frequently celebrates his teams achievements and actively encourages their professional growth, viewing their success as a core part of his mission at Dell.

He recently completed a university extension course in "Customer Experience and Journey, " showing a commitment to continuous learning.

Personality Overview

Fast But Analytical

Precise But Practical

Thorough Evaluator

They do not care very much about building rapport or relationships.  They prefer to move quickly, and expect the same from others. They are less concerned about the product and more about its potential impact.

Topics They Care About

Customer Experience
His role focuses on improving the customer experience, and he recently completed a university course specifically on the Customer Journey.
Team Leadership
Has over five years of experience leading high-performance support teams and frequently posts about his team's successes and collaborative spirit.
People Development
His mission includes developing collaborators to deliver high-quality support. He holds an MBA focused on strategic people management.

Media Appearances

Carlos has no verified media appearances

Work History

3-2024
Tech Support manager 2 at Dell Technologies
6-2019
Tech Support Manager at Dell Technologies
2-2011
Team lead | Quality lead team at Dell Technologies
1-2008 - 11-2010
Analista de segundo nivel at Constat Serviços em Informática - Brazil
Supervisor de callcenter at Atento Brasil Oficial

Education

6-2025 - 6-2026
Executive MBA from Pontifícia Universidade Católica do Rio Grande do Sul
11-2022 - 11-2023
MBA gestão estratégica de pessoas from FADERGS

More Information

Social Presence :

Prographics :

Exp : 17 Location : Porto Alegre, Rio Grande do Sul, Brasil, Brazil Job Level : Middle Designation : Tech Support manager 2 at Dell Technologies
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Insights For Selling To Carlos

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Be respectful but crisp

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being too verbose
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carlos is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Carlos

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Carlos move?

  • If convinced, they can reach decisions quite fast.
  • Can Carlos take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Carlos

Personality Compatibility


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