Carlos is a Technical Support Manager at Dell Technologies with over 14 years of experience at the company. His expertise lies in leading high-performance teams and optimizing customer service, backed by an Executive MBA from PUC-RS and certifications like MCSA and ITIL.
Passionate about people development, Carlos is dedicated to mentoring and fostering a collaborative environment. He frequently celebrates his teams achievements and actively encourages their professional growth, viewing their success as a core part of his mission at Dell.
He recently completed a university extension course in "Customer Experience and Journey, " showing a commitment to continuous learning.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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