Carlos Moraes in

Carlos Moraes

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Tech Support manager 2 at Dell Technologies
📍 Porto Alegre, Rio Grande do Sul, Brasil, Brazil

Carlos is a Technical Support Manager at Dell Technologies with over 14 years of experience at the company. His expertise lies in leading high-performance teams and optimizing customer service, backed by an Executive MBA from PUC-RS and certifications like MCSA and ITIL.

Passionate about people development, Carlos is dedicated to mentoring and fostering a collaborative environment. He frequently celebrates his teams achievements and actively encourages their professional growth, viewing their success as a core part of his mission at Dell.

He recently completed a university extension course in "Customer Experience and Journey, " showing a commitment to continuous learning.

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Experience
17 Years
Current Role
Tech Support manager 2
Job Level
Middle
Location
Porto Alegre, Rio Grande do Sul, Brasil, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Carlos cares about

Customer Experience
His role focuses on improving the customer experience, and he recently completed a university course specifically on the Customer Journey.
Team Leadership
Has over five years of experience leading high-performance support teams and frequently posts about his team's successes and collaborative spirit.
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Career

Work history

3-2024
Tech Support manager 2
Dell Technologies
6-2019
Tech Support Manager
Dell Technologies
2-2011
Team lead | Quality lead team
Dell Technologies
1-2008 - 11-2010
Analista de segundo nivel
Constat Serviços em Informática - Brazil
Supervisor de callcenter
Atento Brasil Oficial
In the press

Media appearances

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Education
6-2025 - 6-2026
Executive MBA
Pontifícia Universidade Católica do Rio Grande do Sul
11-2022 - 11-2023
MBA gestão estratégica de pessoas
FADERGS
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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