Carolina Guzmán

Examiner
DISC Type : cs

Mercaimpulso para Néctar at Adecco

Bogota, D.C., Capital District, Colombia

Overview

Carolina is a customer service representative with a background in administrative management for financial institutions, educated at SENA. She has experience at Acciones y Valores S. A. , where she focused on improving the user experience. Her core skills include client services and administrative support, with a focus on providing effective solutions.

Carolina is a resilient and determined individual, having recently overcome health challenges. She is currently focused on achieving economic stability to support herself. She has a thoughtful perspective on life and enjoys challenges like puzzle games. Her recent posts show a strong desire to be productive and move forward through her own efforts.

Unique fact: She has been remarkably open and honest in public posts about her urgent need for a stable job to cover basic living expenses after a period focused on her health.

Personality Overview

Unexpressive

Tough To Convince

Overcautious

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Customer Experience
Her role as a customer service representative at Acciones y Valores S. A. involved a direct contribution to improving the experience for users.
Financial Administration
She holds a Technologist degree in Administrative Management in Financial Entities from SENA, indicating a strong educational foundation in this area.
Workplace Stability
Multiple recent posts explicitly state that her top priority is finding a stable job to achieve economic security and cover her living expenses.

Media Appearances

Carolina has no verified media appearances

Work History

8-2024 - 2-2025
Mercaimpulso para Néctar at Adecco
2-2020 - 6-2023
Representante del servicio de atención al cliente at Acciones y Valores S.A.

Education

Tecnólogo en gestión administrativa en entidades financieras from Servicio Nacional de Aprendizaje (SENA)
Técnico en asistencia administrativa from Servicio Nacional de Aprendizaje (SENA)

More Information

Social Presence :

Prographics :

Exp : 3 Location : Bogota, D.C., Capital District, Colombia Job Level : N/A Designation : Mercaimpulso para Néctar at Adecco
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Insights For Selling To Carolina

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carolina is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Carolina

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Carolina move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Carolina take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Carolina

Personality Compatibility


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