Carolina Valcarcel

Critic
DISC Type : C

Service Escalation Leader at Fortinet

Colombia

Overview

Carolina Valcarcel is a Service Escalation Leader at Fortinet with extensive experience in designing and implementing comprehensive IT solutions. An Electronic Engineer, she specializes in information security, network infrastructure, and risk analysis, and holds a certification as an Internal Auditor for ISO 27001: 2013.

Based on her recent experiences, Carolina appears to embrace new challenges and environments. She expressed great enthusiasm for the cultural exchange and warm welcome she received when starting her new role in Miami, indicating an appreciation for diverse and collaborative settings.

She recently made a significant career move, transitioning from a role as Security Account Manager at IBM to her new leadership position at Fortinet.

Personality Overview

Objective Thinker

Information Seeker

Negotiator

They don’t appreciate bells and whistles unless backed by data.  They like to do things independently and don’t look for support from others. They choose to analyze logically and value facts to emotions.

Topics They Care About

Information Security
Her entire career, from Olimpia to Fortinet, has been focused on information security, risk analysis, and managing security operation centers.
Network Infrastructure
Her background as an Electronic Engineer involves expertise in network security, data transmission, and communications systems, which is a core part of her professional foundation.
ISO 27001 Compliance
She holds a certification as an ISO 27001: 2013 Internal Auditor and was actively involved in certification processes at a previous company.

Media Appearances

Carolina has no verified media appearances

Work History

2-2025
Service Escalation Leader at Fortinet
2-2025
Service Escalation leader at Fortinet
8-2018 - 2-2025
Security Account Manager at IBM
5-2012 - 8-2018
Ingineer Security Operation Center at Olimpia - Líderes en Seguridad de la información
1-2012 - 3-2013
Ingeniero SOC at Claro Colombia

Education

2006 - 2008
Especialista Diseño y Construcción de Soluciones Telematicas from Universidad
2001 - 2006
Ingeniero Electronico from Universiadad Autonoma de Colombia

More Information

Social Presence :

Prographics :

Exp : 13 Location : Colombia Job Level : Mid-senior Designation : Service Escalation Leader at Fortinet
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Insights For Selling To Carolina

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Be ready for penetrating questions and critical examination of your pitch
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carolina is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Carolina

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Carolina move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Carolina take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Carolina

Personality Compatibility


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