Cassandra Willis-Abner in

Cassandra Willis-Abner

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Chief Human Resources Officer at Press Ganey
📍 Novi, Michigan, United States

Cassandra Willis-Abner is a results-focused healthcare leader with over 30 years of experience, currently serving as the Chief Workforce Officer at Press Ganey. Her expertise lies in creating collaborative environments and developing platforms for organizational change and improvement. She earned her Masters Degree from the University of Michigan School of Public Health.

Colleagues describe her as a passionate, innovative, and determined professional. She is deeply committed to fostering a culture of belonging within organizations. Outside of her professional life, she is a proud mother and actively celebrates her daughters achievements.

She led the design and implementation of a national strategy for patient and colleague experience across Trinity Healths 22-state system.

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Experience
32 Years
Current Role
Chief Human Resources Officer
Job Level
Leadership
Location
Novi, Michigan, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Cassandra cares about

Workforce Strategy
As Chief Workforce Officer, she focuses on talent management, colleague engagement, and building a strong organizational culture to support employees.
Healthcare Experience
Her career includes serving as a Chief Experience Officer, focusing on improving the journey for patients, families, and colleagues. She actively participates in industry events like #HX25.
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Career

Work history

10-2020
Chief Human Resources Officer
Press Ganey
8-2019 - 10-2020
Chief Experience Officer and SVP, Diversity and Inclusion
Trinity Health (HQ Michigan)
6-2017 - 7-2019
Vice President, Diversity and Inclusion
Trinity Health (HQ Michigan)
6-2015 - 5-2017
Associate Director, Operations and Service Excellence
University of Michigan Health System
1-2007 - 5-2015
Corporate Director, Service Excellence and Asst. Hospital Director, Operations
University of Michigan Health System
In the press

Media appearances

Cassandra Willis‑Abner – CHRO at Press Ganey | The Org. Featured in The Org
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Press Ganey Management Team – Cassandra Willis‑Abner listed as CHRO. Featured in RocketReach
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Education
Master's Degree
University of Michigan School of Public Health
Bachelor's Degree
University of Michigan
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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