Chad Cromwell in

Chad Cromwell

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MD, Trust & Security at Chase
📍 Glenwood, New York, United States

Chad Cromwell is a seasoned technology executive at Chase, specializing in the transformation of digital banking. His expertise, honed at firms like M&T Bank and Morgan Stanley, lies in enhancing customer identity, authentication, and fraud prevention. He holds a B. S. from Florida Gulf Coast University and a Certified Identity and Access Manager certification.

He has a forward-thinking perspective, emphasizing the importance of adaptability and innovative thinking in a changing landscape. Based on his activity, he seems to enjoy reading during his vacations and keeps a close eye on emerging financial technologies.

He is actively monitoring the evolution of decentralized banking, particularly developments like Ethereums "Account Abstraction" for improving user security.

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Experience
10 Years
Current Role
MD, Trust & Security
Job Level
Leadership
Location
Glenwood, New York, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Chad cares about

Customer Identity
This is a core focus of his career, having led customer identity, fraud, and authentication technology teams at multiple major financial institutions.
Digital Transformation
He has a proven track record of driving the modernization of digital and mobile banking to improve customer experience and security.
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Career

Work history

10-2025
MD, Trust & Security
Chase
4-2023
SVP, Digital Technology and Head of Financial Crimes, Fraud & Identity
M&T Bank
4-2023 - 12-2024
SVP, Head of Financial Crimes & Customer Identity
M&T Bank
10-2017 - 4-2023
Global Head of Client Identity, Fraud & Authentication
Morgan Stanley
10-2017 - 10-2020
Executive Director, Digital Engineering & Authentication at E*TRADE
E*TRADE from Morgan Stanley
In the press

Media appearances

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Education
1996 - 1998
Bachelor of Science (B.S.)
Florida Gulf Coast University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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