Chad Cromwell

Captain
DISC Type : DS

MD, Trust & Security at Chase

Glenwood, New York, United States

Overview

Chad Cromwell is a seasoned technology executive at Chase, specializing in the transformation of digital banking. His expertise, honed at firms like M&T Bank and Morgan Stanley, lies in enhancing customer identity, authentication, and fraud prevention. He holds a B. S. from Florida Gulf Coast University and a Certified Identity and Access Manager certification.

He has a forward-thinking perspective, emphasizing the importance of adaptability and innovative thinking in a changing landscape. Based on his activity, he seems to enjoy reading during his vacations and keeps a close eye on emerging financial technologies.

He is actively monitoring the evolution of decentralized banking, particularly developments like Ethereums "Account Abstraction" for improving user security.

Personality Overview

Decisive But Calm

Consummate Professional

Planner & Achiever

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Customer Identity
This is a core focus of his career, having led customer identity, fraud, and authentication technology teams at multiple major financial institutions.
Digital Transformation
He has a proven track record of driving the modernization of digital and mobile banking to improve customer experience and security.
Decentralized Finance
He has publicly shared insights on developments like Ethereum's ERC-4337, indicating a keen interest in the future of decentralized banking.

Media Appearances

Chad has no verified media appearances

Work History

10-2025
MD, Trust & Security at Chase
4-2023
SVP, Digital Technology and Head of Financial Crimes, Fraud & Identity at M&T Bank
4-2023 - 12-2024
SVP, Head of Financial Crimes & Customer Identity at M&T Bank
10-2017 - 4-2023
Global Head of Client Identity, Fraud & Authentication at Morgan Stanley
10-2017 - 10-2020
Executive Director, Digital Engineering & Authentication at E*TRADE at E*TRADE from Morgan Stanley

Education

1996 - 1998
Bachelor of Science (B.S.) from Florida Gulf Coast University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Glenwood, New York, United States Job Level : Leadership Designation : MD, Trust & Security at Chase
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Insights For Selling To Chad

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chad is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Chad

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Chad move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Chad take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Chad

Personality Compatibility


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