Chad Storlie

Judge
DISC Type : Dc

Senior Director, Analyst - Marketing and Customer Experience (CX) at Gartner

St Augustine, Florida, United States

Overview

Chad Storlie is a Senior Director at Gartner, where he advises clients on customer experience (CX), analytics, and marketing growth. An alumnus of Georgetown University and Northwestern, he is also a published author and retired U. S. Army Special Forces officer. Colleagues describe him as an engaging, substantive, and mentor-like figure.

Outside of his corporate role, Chad is a decorated military combat veteran with over 20 years of service. He is passionate about applying military leadership principles to business and has taught marketing at multiple universities. He also founded "The College Pick" to help students find schools with strong career outcomes.

He is the author of two books that teach veterans how to translate military skills into corporate success.

Personality Overview

Quality Focused

Generally Skeptic

Features Driven

More than the product, they care about the effectiveness of the product.  They like to act fast and expect others to do the same. They like to be in a position where they can control the conversation and terms.

Topics They Care About

CX Strategy
His role at Gartner and extensive career history is focused on using customer analytics, VoC, and journey mapping to drive business growth and customer loyalty.
AI in Marketing
He frequently shares Gartner research on the impact of AI on marketing functions, including content operations, budgeting, and the future of work for marketing teams.
Military Leadership Principles
As a retired Special Forces officer and author, he writes and speaks extensively on applying military strategy and leadership to improve business performance and culture.

Media Appearances

Chad has no verified media appearances

Work History

7-2021
Senior Director, Analyst - Marketing and Customer Experience (CX) at Gartner
10-2020 - 7-2021
Director Customer Experience at Seqirus
6-2019 - 9-2020
Director, Marketing, CX & Pricing at CSX
1-2018 - 6-2019
Director, Digital Customer Experience Strategy at Emerson
1-2015 - 12-2017
Director, Customer Experience & VOC Insights at Union Pacific Railroad

Education

MBA from Georgetown University McDonough School of Business
BA from Northwestern University

More Information

Social Presence :

Prographics :

Exp : 15 Location : St Augustine, Florida, United States Job Level : Senior Designation : Senior Director, Analyst - Marketing and Customer Experience (CX) at Gartner
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Insights For Selling To Chad

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Hold your ground without indulging in one-upmanship
  • Be respectful but crisp

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don't try too hard to forge relationships with them
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chad is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Chad

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Chad move?

  • They can take decisions very fast if you manage to convince them.
  • Can Chad take some risk or not?

  • The risks don’t matter much to them.

You And Chad

Personality Compatibility


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