Charity Shelbourne

Go-getter
DISC Type : d

Director, Head of Cyber Defense Engineering at CDW

Snohomish, Washington, United States

Overview

Charity Shelbourne is the Director of Cyber Defense Engineering at CDW, bringing over 20 years of IT industry experience. A Tarleton State University graduate, she is a former Microsoft Identity leader known for her deep expertise in identity and access management. Colleagues describe her as technically astute, driven, and an inclusive team player.

She is a published author of technical blogs and a frequent speaker at major technology conferences, including Microsoft Ignite and TechMentor, where she shares her expertise on cloud security and identity management.

Personality Overview

Decisive

Self-Confident

Fast-Paced

They respond well to confident salespeople.  They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Identity Governance
Her team at CDW is actively hiring engineers to lead and scale Microsoft Entra Identity Governance (IGA) across the enterprise.
Customer Identity (CIAM)
She is leading a global deployment of a customer identity platform and is hiring experts with Auth0 experience to join the project.
Cloud Security Strategy
Has presented at conferences on topics like managing cloud application sprawl, demonstrating expertise in enterprise cloud security.

Media Appearances

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Work History

7-2023
Director, Head of Cyber Defense Engineering at CDW
6-2022 - 5-2023
Identity Principal PM Manager at Microsoft
8-2021 - 5-2023
Identity Principal Program Manager at Microsoft
7-2019 - 8-2021
Identity Senior Program Manager at Microsoft
3-2010 - 7-2019
Senior Premier Field Engineer/Senior Dedicated Support Engineer at Microsoft

Education

2011 - 2013
Bachelor's degree from Tarleton State University
Associates Degree from Tarrant County College

More Information

Social Presence :

Prographics :

Exp : 25 Location : Snohomish, Washington, United States Job Level : Mid-senior Designation : Director, Head of Cyber Defense Engineering at CDW
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Insights For Selling To Charity

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Tell them that you are there to help them create visible impact within their organization
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid repeating yourself or making generalizations
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charity is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Charity

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Charity move?

  • Their decision making speed is somewhere in the middle.
  • Can Charity take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Charity

Personality Compatibility


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