Cheryl Obremski, MBA in

Cheryl Obremski, MBA

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CX Program Manager at Zayo Group
📍 Kingston, Pennsylvania, United States

Cheryl Obremski is a CX Program Manager at Zayo Group, focusing on enhancing customer experience, retention, and growth through cross-functional leadership. With an MBA from Wilkes University, she is described by colleagues as a dedicated and thoughtful leader with phenomenal organizational skills, who excels at breaking down operational siloes.

She drove an impressive 20-point year-over-year increase in Net Promoter Score, demonstrating her ability to translate customer-first strategies into tangible results.

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Current Role
CX Program Manager
Job Level
Middle
Location
Kingston, Pennsylvania, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Cheryl cares about

Customer Experience Strategy
Her entire career is focused on enhancing customer satisfaction and loyalty, supported by numerous certifications and recently completed courses in the field.
Reducing Customer Churn
She has a proven track record of implementing programs that directly impact retention, including an initiative that saved $3. 1 million in revenue at a previous company.
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Career

Work history

CX Program Manager
Zayo Group
Enterprise Program Manager
TPx
Business Development Director
Elohee Center
Strategic Program Manager
T-Mobile
Customer Lifecycle Program Manager
Sprint
In the press

Media appearances

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Education
Master of Business Administration (M.B.A.)
Wilkes University
Bachelor of Science - BS
King's College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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