Cheryl Obremski, MBA

Visionary
DISC Type : Ds

CX Program Manager at Zayo Group

Kingston, Pennsylvania, United States

Overview

Cheryl Obremski is a CX Program Manager at Zayo Group, focusing on enhancing customer experience, retention, and growth through cross-functional leadership. With an MBA from Wilkes University, she is described by colleagues as a dedicated and thoughtful leader with phenomenal organizational skills, who excels at breaking down operational siloes.

She drove an impressive 20-point year-over-year increase in Net Promoter Score, demonstrating her ability to translate customer-first strategies into tangible results.

Personality Overview

Goal-Oriented

Big Vision Person

Fast But Thoughtful

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Customer Experience Strategy
Her entire career is focused on enhancing customer satisfaction and loyalty, supported by numerous certifications and recently completed courses in the field.
Reducing Customer Churn
She has a proven track record of implementing programs that directly impact retention, including an initiative that saved $3. 1 million in revenue at a previous company.
Cross-Functional Leadership
She specializes in creating and leading cross-functional committees to eliminate organizational siloes and align teams around customer-centric goals.

Media Appearances

Cheryl has no verified media appearances

Work History

CX Program Manager at Zayo Group
Enterprise Program Manager at TPx
Business Development Director at Elohee Center
Strategic Program Manager at T-Mobile
Customer Lifecycle Program Manager at Sprint

Education

Master of Business Administration (M.B.A.) from Wilkes University
Bachelor of Science - BS from King's College

More Information

Social Presence :

Prographics :

Exp : N/A Location : Kingston, Pennsylvania, United States Job Level : Middle Designation : CX Program Manager at Zayo Group
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Insights For Selling To Cheryl

During A Call Or A Meeting

DO's

  • Use phrases like 'your team deserves', 'best in class' etc.
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cheryl is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Cheryl

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Cheryl move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Cheryl take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Cheryl

Personality Compatibility


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