(Chip) Walter Liebenow in

(Chip) Walter Liebenow

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SVP of Global Aftersales at Dyson
📍 Murphy, North Carolina, United States

Walter (Chip) Liebenow serves as the VP of Customer Service for the Americas at Dyson, leveraging a deep background in retail and e-commerce from leadership roles at Chewy, Wayfair, and The Home Depot. He specializes in scaling customer-centric strategies and holds an MBA from Northcentral University.

His background includes service with the Mississippi National Guard and involvement in ROTC during his time at Mississippi State University. He shows an interest in iconic, service-minded companies such as The Walt Disney Company and American Express, and was a member of the Campus Music Makers in college.

He is a graduate of the U. S. Armys Airborne School and is certified in specialized interview and interrogation techniques.

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Experience
27 Years
Current Role
SVP of Global Aftersales
Location
Murphy, North Carolina, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics (Chip) cares about

Customer Experience
His entire career is focused on assessing friction points and implementing customer-centric strategies to enhance service, loyalty, and value management for major brands.
Scaling Operations
He has extensive experience leading large teams of over 500 associates and scaling operational procedures for high-growth e-commerce companies like Wayfair and Chewy.
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Career

Work history

6-2023 - 12-2024
SVP of Global Aftersales
Dyson
12-2021 - 6-2023
VP of Aftersales - Americas
Dyson
6-2019 - 12-2021
Director, Customer Service
Chewy
8-2015 - 6-2019
Director - Customer Care
The Home Depot
9-2013 - 8-2016
Founder
Level Nine Services
In the press

Media appearances

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Education
1992 - 1997
BS
Mississippi State University
2009 - 2011
Master of Business Administration (MBA)
Northcentral University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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