(Chip) Walter Liebenow

Commander
DISC Type : D

SVP of Global Aftersales at Dyson

Murphy, North Carolina, United States

Overview

Walter (Chip) Liebenow serves as the VP of Customer Service for the Americas at Dyson, leveraging a deep background in retail and e-commerce from leadership roles at Chewy, Wayfair, and The Home Depot. He specializes in scaling customer-centric strategies and holds an MBA from Northcentral University.

His background includes service with the Mississippi National Guard and involvement in ROTC during his time at Mississippi State University. He shows an interest in iconic, service-minded companies such as The Walt Disney Company and American Express, and was a member of the Campus Music Makers in college.

He is a graduate of the U. S. Armys Airborne School and is certified in specialized interview and interrogation techniques.

Personality Overview

Candid & Clear

Impact-Driven

Decisive

They respond better to strong and respectful interactions.  They are less concerned about the product and more about its potential impact. They prefer to move quickly, and expect the same from others.

Topics They Care About

Customer Experience
His entire career is focused on assessing friction points and implementing customer-centric strategies to enhance service, loyalty, and value management for major brands.
Scaling Operations
He has extensive experience leading large teams of over 500 associates and scaling operational procedures for high-growth e-commerce companies like Wayfair and Chewy.
Leadership Development
He is focused on building high-performing teams with a cohesive vision and actively recruits experienced, customer-centric leaders for his organization at Dyson.

Media Appearances

(Chip) has no verified media appearances

Work History

6-2023 - 12-2024
SVP of Global Aftersales at Dyson
12-2021 - 6-2023
VP of Aftersales - Americas at Dyson
6-2019 - 12-2021
Director, Customer Service at Chewy
8-2015 - 6-2019
Director - Customer Care at The Home Depot
9-2013 - 8-2016
Founder at Level Nine Services

Education

1992 - 1997
BS from Mississippi State University
2009 - 2011
Master of Business Administration (MBA) from Northcentral University

More Information

Social Presence :

Prographics :

Exp : 27 Location : Murphy, North Carolina, United States Job Level : N/A Designation : SVP of Global Aftersales at Dyson
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Insights For Selling To (Chip) Walter

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Get to the point quickly instead of spending time doing small talk
  • Be respectful but crisp

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Avoid being too verbose
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with (Chip) Walter is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from (Chip) Walter

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will (Chip) Walter move?

  • If convinced, they can reach decisions quite fast.
  • Can (Chip) Walter take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And (Chip) Walter

Personality Compatibility


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