Chris Featherstone

Examiner
DISC Type : sc

Senior Manager, Software Development at Adobe

Salt Lake City Metropolitan Area, United States

Overview

Chris Featherstone is a Senior Manager of Software Development at Adobe, where he leads the Observability team. His expertise lies in metrics, tracing, and deploying OpenTelemetry at scale, utilizing tools like Grafana, Jaeger, and Prometheus. He earned an Associate of Science from Salt Lake Community College.

Outside of his professional role, Chris is a known public speaker within the tech community. He frequently shares his expertise on observability and open-source solutions at major industry conferences, including Open Source Summit North America and ObservabilityCON.

He is an avid dirt bike rider in his spare time and has recently been riding electric dirt bikes.

Personality Overview

Unexpressive

Late Adopter

Process Oriented

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They do not like taking risks at all and go for proven options in the end. Being observant comes to them naturally.

Topics They Care About

Large-Scale Observability
He leads Adobe's Observability team, managing systems that process over 330 million unique metrics series and 3. 6 terabytes of span data daily.
Open Source Tools
Advocates for and implements open standards, discussing his team's use of OpenTelemetry, Grafana, Mimir, and Tempo in public talks.
Developer Productivity
His team's mission is to reduce friction for engineers, enabling them to focus on feature development rather than observability tooling.

Media Appearances

Reduce mean time to hello world: Inside Adobe's Observability Stack. Featured in Grafana Blog

See Now

Work History

7-2021
Senior Manager, Software Development at Adobe
10-2018 - 7-2021
Manager, Software Development at Adobe
5-2017 - 10-2018
System Engineer at Adobe
4-2011 - 5-2017
Senior System Administrator at CDK Global
5-2007 - 4-2011
Client Technical Analyst at CDK Global

Education

2008 - 2013
Associate of Science (A.S.) from Salt Lake Community College

More Information

Social Presence :

Prographics :

Exp : 18 Location : Salt Lake City Metropolitan Area, United States Job Level : Middle Designation : Senior Manager, Software Development at Adobe
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Chris

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Chris take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Chris

Personality Compatibility


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