Chris Wheeler in

Chris Wheeler

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Head of Telco Customer Services at Utility Warehouse
📍 London, England, United Kingdom

Chris Wheeler is an experienced customer support leader with over 20 years in the field, currently serving as the Head of Telco Customer Services at Utility Warehouse. He has a demonstrated history of career progression within the company and holds a Bachelor of Arts in Art & Aesthetics from Cardiff Metropolitan University.

His professional focus is matched by a passion for team development and recognition, frequently celebrating his teams achievements. His unique educational background in the arts suggests a creative and aesthetic sensibility that he brings to his professional life.

He is a respected figure in his industry, having served as a judge for the UK Customer Contact Forum (UKCCF) awards.

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Experience
10 Years
Current Role
Head of Telco Customer Services
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

How Chris shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Chris cares about

Customer Service Excellence
His entire career, spanning over 20 years, has been dedicated to customer service, with a focus on satisfaction and retention in the utilities and telco sectors.
Team Recognition
He publicly celebrates his team's accomplishments, such as their Silver Award win at the European Contact Centre and Customer Service Awards.
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Career

Work history

12-2024
Head of Telco Customer Services
Utility Warehouse
6-2022 - 12-2024
Head of Customer Operations
Utility Warehouse
6-2020 - 6-2022
Head of Energy Customer Service
Utility Warehouse
3-2008 - 3-2010
Assistant Store Manager
HMV Retail Ltd
7-2005 - 3-2008
Supervisor
HMV Retail Ltd
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2002 - 2005
Bachelor of Arts - BA
Cardiff Metropolitan University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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