Chris Wheeler

Collaborator
DISC Type : is

Head of Telco Customer Services at Utility Warehouse

London, England, United Kingdom

Overview

Chris Wheeler is an experienced customer support leader with over 20 years in the field, currently serving as the Head of Telco Customer Services at Utility Warehouse. He has a demonstrated history of career progression within the company and holds a Bachelor of Arts in Art & Aesthetics from Cardiff Metropolitan University.

His professional focus is matched by a passion for team development and recognition, frequently celebrating his teams achievements. His unique educational background in the arts suggests a creative and aesthetic sensibility that he brings to his professional life.

He is a respected figure in his industry, having served as a judge for the UK Customer Contact Forum (UKCCF) awards.

Personality Overview

Good Listener

Example Driven

Fair-minded

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  Scenarios where both sides can come out as winners appeal to them greatly. They are more likely to opt for solutions that are proven in the market.

Topics They Care About

Customer Service Excellence
His entire career, spanning over 20 years, has been dedicated to customer service, with a focus on satisfaction and retention in the utilities and telco sectors.
Team Recognition
He publicly celebrates his team's accomplishments, such as their Silver Award win at the European Contact Centre and Customer Service Awards.
Contact Centre Industry
Demonstrates his industry leadership and expertise by serving as a judge for the prestigious UK Customer Contact Forum (UKCCF) awards.

Media Appearances

Chris has no verified media appearances

Work History

12-2024
Head of Telco Customer Services at Utility Warehouse
6-2022 - 12-2024
Head of Customer Operations at Utility Warehouse
6-2020 - 6-2022
Head of Energy Customer Service at Utility Warehouse
3-2008 - 3-2010
Assistant Store Manager at HMV Retail Ltd
7-2005 - 3-2008
Supervisor at HMV Retail Ltd

Education

2002 - 2005
Bachelor of Arts - BA from Cardiff Metropolitan University

More Information

Social Presence :

Prographics :

Exp : 10 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Head of Telco Customer Services at Utility Warehouse
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • When asking them questions, sound relatable and informal
  • Take time to make them feel comfortable before getting to the main pitch
  • Summarize the key points at the end of the conversation

DONT's

  • Don’t give the impression of being unproven or risky
  • Don’t get into excessive details unless prompted
  • Don’t sound very transactional

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Chris

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Chris take some risk or not?

  • It is unlikely that they will take many risks.

You And Chris

Personality Compatibility


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