Claire Ralphson-Cook in

Claire Ralphson-Cook

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Head of Customer & Market Insight at Matalan
📍 Chester, England, United Kingdom

Claire Ralphson-Cook is a commercially-focused insight and strategy professional with over 25 years of experience in customer and market analysis. As a Fellow of The Royal Statistical Society and a graduate of Royal Holloway, University of London, she excels at placing data at the heart of business decision-making.

She is passionate about charitable causes, frequently using her professional network to support and promote fundraising for Alder Hey Children’s Hospital, an organization Matalan has a long-standing partnership with. She also actively mentors and champions her colleagues, celebrating their successes publicly.

She has the unique ability to mine and disseminate customer data to fully understand customer behaviors and motivations.

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Experience
18 Years
Current Role
Head of Customer & Market Insight
Job Level
Mid-senior
Location
Chester, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Claire cares about

Customer Insight
Her entire career is dedicated to delivering compelling insights that engage stakeholders and drive strategy at major retail brands like Matalan and New Look.
Data-driven Strategy
Emphasizes placing customer data and market intelligence at the core of business decision-making to identify market opportunities and guide strategy.
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Career

Work history

4-2024
Head of Customer & Market Insight
Matalan
3-2023 - 4-2024
Director - Insight, Strategy & Data
The Insight Institute
4-2021 - 3-2023
Head of Customer & Market Insight
New Look
9-2016 - 3-2021
Customer Insight Lead at New Look
New Look
4-2012 - 9-2016
Research Director
Red Onion Research
In the press

Media appearances

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Education
1998 - 1999
MA
Royal Holloway, University of London
1995 - 1998
BA (Hons)
University of Wales, Aberystwyth
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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