Dan Burrage

Examiner
DISC Type : cs

Delivery Service Ambassador & Team Leader at John Lewis Partnership

Hersham, England, United Kingdom

Overview

Dan Burrage is an e-commerce team leader at Waitrose, focusing on maximizing productivity and customer satisfaction for the online shopping experience. His background includes significant experience in IT service delivery, where he supported approximately 90, 000 partners across the John Lewis Partnership. He is also certified in British Sign Language.

Outside of his direct professional duties, Dan has a clear interest in the technology sector, following major companies like Google and Lenovo. This suggests a passion for innovation and the hardware that powers modern e-commerce and logistics.

He holds a Level 1 certification in British Sign Language.

Personality Overview

Status Quo Seeker

Overcautious

Unexpressive

They are always well-planned and adopt a systematic approach.  The only way to convince them is by showing them examples and ample proof. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

E-commerce Operations
His career at Waitrose has progressed from delivery driver to an ambassador and team leader focused on the online grocery experience.
Customer Satisfaction
A core part of his current role is maximizing the customer experience and satisfaction with Waitrose's online shopping services.
IT Service Delivery
Previously worked on the IT service desk for John Lewis Partnership, supporting a vast network of 90, 000 employees across various business units.

Media Appearances

Dan has no verified media appearances

Work History

2-2023
Delivery Service Ambassador & Team Leader at John Lewis Partnership
9-2021 - 2-2023
Ecommerce Driver at John Lewis Partnership
11-2020 - 9-2021
First Line IT Support Analyst ITL2 at Wipro
6-2019 - 11-2020
Information Technology Service Desk at John Lewis Partnership
12-2011 - 6-2019
Team Lead at John Lewis Partnership

Education

2005 - 2006
GCSE from Guildford College
9-2004 - 7-2005
British Sign Language Level 1 from King Charles Centre

More Information

Social Presence :

Prographics :

Exp : 19 Location : Hersham, England, United Kingdom Job Level : Mid-senior Designation : Delivery Service Ambassador & Team Leader at John Lewis Partnership
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Insights For Selling To Dan

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dan is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Dan

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Dan move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Dan take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Dan

Personality Compatibility


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