Daniel Lamb in

Daniel Lamb

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VP, AI, Analytics & Contact Centres at Optus
📍 Greater Melbourne Area, Australia

Daniel is a C-suite executive specializing in tech-led digital transformations for large global enterprises in energy, telecom, and financial services. He has a proven record of managing large-scale operations, significant P&Ls, and teams of over 4, 000 people across the UK, Australia, Asia, and the US. He studied Information Technology.

Outside of his corporate roles, Daniel is a dedicated father to his son, Christian. He is a vocal advocate for mens health and work-life balance, having once taken four months of leave from work to focus on being a dad.

Unique fact: Daniel took a four-month career break to be the primary caregiver for his young son.

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Experience
11 Years
Current Role
VP, AI, Analytics & Contact Centres
Job Level
Senior
Location
Greater Melbourne Area, Australia
Personality Overview

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Priorities

Topics Daniel cares about

Digital Transformation
He has led digital, AI, and analytics transformations across major companies like Optus and Telstra, and has advised global clients on the topic while at Bain & Company.
Customer Experience
His career includes extensive leadership of large contact center and digital service operations, focusing on improving the customer journey for millions of B2C and B2B clients.
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Career

Work history

8-2025
VP, AI, Analytics & Contact Centres
Optus
7-2022 - 7-2025
GM, Business Customers ► P&L | Sales | Service | B2B | C&I | Energy
Origin Energy
6-2021 - 7-2022
Expert Advisor ► Digital | Transformation | Contact Centers | CX
Bain & Company
12-2018 - 4-2021
APAC GM/VP, Digital ► Ops | Transformation | Live Chat | Async | Bots
Telstra
3-2016 - 12-2018
APAC GM/VP, Contact Centers ► BPO | CX | Operations
Telstra
In the press

Media appearances

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Education
2003 - 2004
Information Technology
Central College
2000 - 2002
Information Technology
Damar Business College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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