Daniel Lamb

Evaluator
DISC Type : dsc

VP, AI, Analytics & Contact Centres at Optus

Greater Melbourne Area, Australia

Overview

Daniel is a C-suite executive specializing in tech-led digital transformations for large global enterprises in energy, telecom, and financial services. He has a proven record of managing large-scale operations, significant P&Ls, and teams of over 4, 000 people across the UK, Australia, Asia, and the US. He studied Information Technology.

Outside of his corporate roles, Daniel is a dedicated father to his son, Christian. He is a vocal advocate for mens health and work-life balance, having once taken four months of leave from work to focus on being a dad.

Unique fact: Daniel took a four-month career break to be the primary caregiver for his young son.

Personality Overview

Thorough Evaluator

Fast But Analytical

Quality Focused

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Digital Transformation
He has led digital, AI, and analytics transformations across major companies like Optus and Telstra, and has advised global clients on the topic while at Bain & Company.
Customer Experience
His career includes extensive leadership of large contact center and digital service operations, focusing on improving the customer journey for millions of B2C and B2B clients.
Energy Transition
He has spoken about helping business customers accelerate to Net Zero and has actively recruited engineering talent to support the growth of Origin Energy's EV business.

Media Appearances

Daniel has no verified media appearances

Work History

8-2025
VP, AI, Analytics & Contact Centres at Optus
7-2022 - 7-2025
GM, Business Customers ► P&L | Sales | Service | B2B | C&I | Energy at Origin Energy
6-2021 - 7-2022
Expert Advisor ► Digital | Transformation | Contact Centers | CX at Bain & Company
12-2018 - 4-2021
APAC GM/VP, Digital ► Ops | Transformation | Live Chat | Async | Bots at Telstra
3-2016 - 12-2018
APAC GM/VP, Contact Centers ► BPO | CX | Operations at Telstra

Education

2003 - 2004
Information Technology from Central College
2000 - 2002
Information Technology from Damar Business College

More Information

Social Presence :

Prographics :

Exp : 11 Location : Greater Melbourne Area, Australia Job Level : Senior Designation : VP, AI, Analytics & Contact Centres at Optus
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Insights For Selling To Daniel

During A Call Or A Meeting

DO's

  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Showcase how you can impact results but also make sure that you share detailed information too

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Daniel is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Daniel

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Daniel move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Daniel take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Daniel

Personality Compatibility


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