Daniela Mineiro

Judge
DISC Type : Dc

Customer Experience Executive Manager at Inter

Belo Horizonte, Minas Gerais, Brazil

Overview

Daniela is the Customer Experience Executive Manager at Inter, holding an MBA from FGV. With extensive experience leading global Customer Success, Support, and Operations teams, she has a proven talent for building and structuring teams for global expansion. Her background as a Product Director gives her a unique perspective on improving technology based on customer feedback.

Based on her professional activities, Daniela shows a keen interest in fostering team growth and staying current with industry trends. She is actively involved in hiring and promoting marketing research, suggesting a passion for both people development and data-driven insights. Her engagement in company-wide social impact initiatives also points to an interest in community well-being.

She has a unique ability to connect customer pain points with meaningful technology improvements, stemming from her dual experience in CX and Product leadership.

Personality Overview

Features Driven

Fast But Wary

Generally Skeptic

They prefer to be the ones controlling the conversation or defining the terms.  They are not always relationship oriented. They like to move fast and expect the same from others.

Topics They Care About

Global CX Strategy
Leads global Customer Success, Support, and Professional Services teams, with a focus on structuring operations to support international expansion at companies like Inter and Rock Content.
Product & Customer Synergy
Leverages her past role as a Product Director to translate customer feedback and pain points directly into tangible improvements for technology and product strategy.
Team Building
Frequently posts about hiring and is focused on structuring and scaling teams from the ground up, as demonstrated in her roles at Inter and Xerpa.

Media Appearances

Daniela has no verified media appearances

Work History

8-2024
Customer Experience Executive Manager at Inter
1-2024 - 7-2024
Director, Customer Experience at Rock Content
2-2022 - 1-2024
Director, Product at Rock Content
8-2020 - 3-2022
Director, Global Managed Services at Rock Content
11-2018 - 11-2019
Manager, Customer Success at Xerpa

Education

2015 - 2016
Master of Business Administration (MBA) from FGV - Fundação Getulio Vargas
2013 - 2013
Post-Graduation from Sheridan College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Belo Horizonte, Minas Gerais, Brazil Job Level : Middle Designation : Customer Experience Executive Manager at Inter
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Insights For Selling To Daniela

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Get to the point quickly instead of spending time doing small talk
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Daniela is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Daniela

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Daniela move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Daniela take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Daniela

Personality Compatibility


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