Daniela Mineiro in

Daniela Mineiro

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Customer Experience Executive Manager at Inter
📍 Belo Horizonte, Minas Gerais, Brazil

Daniela is the Customer Experience Executive Manager at Inter, holding an MBA from FGV. With extensive experience leading global Customer Success, Support, and Operations teams, she has a proven talent for building and structuring teams for global expansion. Her background as a Product Director gives her a unique perspective on improving technology based on customer feedback.

Based on her professional activities, Daniela shows a keen interest in fostering team growth and staying current with industry trends. She is actively involved in hiring and promoting marketing research, suggesting a passion for both people development and data-driven insights. Her engagement in company-wide social impact initiatives also points to an interest in community well-being.

She has a unique ability to connect customer pain points with meaningful technology improvements, stemming from her dual experience in CX and Product leadership.

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Experience
9 Years
Current Role
Customer Experience Executive Manager
Job Level
Middle
Location
Belo Horizonte, Minas Gerais, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Daniela cares about

Global CX Strategy
Leads global Customer Success, Support, and Professional Services teams, with a focus on structuring operations to support international expansion at companies like Inter and Rock Content.
Product & Customer Synergy
Leverages her past role as a Product Director to translate customer feedback and pain points directly into tangible improvements for technology and product strategy.
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Career

Work history

8-2024
Customer Experience Executive Manager
Inter
1-2024 - 7-2024
Director, Customer Experience
Rock Content
2-2022 - 1-2024
Director, Product
Rock Content
8-2020 - 3-2022
Director, Global Managed Services
Rock Content
11-2018 - 11-2019
Manager, Customer Success
Xerpa
In the press

Media appearances

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Education
2015 - 2016
Master of Business Administration (MBA)
FGV - Fundação Getulio Vargas
2013 - 2013
Post-Graduation
Sheridan College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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