Darryl Wills

Initiator
DISC Type : Di

Market President, Member Experience at Press Ganey

Chaska, Minnesota, United States

Overview

Darryl Wills is the Market President for Member Experience at Press Ganey, with deep expertise in health services and payer solutions from senior roles at Teladoc Health and Optum. He is a graduate of Minnesota State University, Mankato. Colleagues consistently describe him as a strategic, unique, and tremendous leader focused on driving growth and client success.

Beyond his professional work, Darryl is actively involved with his alma mater, serving as a Board Member at Minnesota State University, Mankato. His personal interests also include following the progress and innovations happening at NASA.

He gives back to the community by serving on the board of directors for his alma maters foundation.

Personality Overview

Friendly Challenger

Impact-Oriented

Conviction Driven

They measure a product on its merit but can be influenced by strong testimonials.  They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Member Experience
His current role focuses on this, and he has a past focus on Net Promoter Score (NPS). He frequently posts about improving the human connection in healthcare.
Healthcare AI
He recently shared news about his company's strategic collaboration with Microsoft to leverage AI for creating more human-centered care experiences.
Payer Growth Strategies
He has over 15 years of experience leading sales and client management teams responsible for growing and retaining commercial, Medicare, and Medicaid health plan clients.

Media Appearances

Darryl has no verified media appearances

Work History

8-2024
Market President, Member Experience at Press Ganey
7-2021 - 7-2024
SVP Health Services at Teladoc Health
10-2018 - 6-2022
Board Member at Minnesota State University, Mankato
8-2013 - 7-2021
SVP Payer Solution Sales at Optum
1-2012 - 8-2013
Chief Growth Officer Life Sciences at Optum

Education

Bachelor of Science (B.S.) from Minnesota State University, Mankato
Education details unavailable from Wharton Executive Education

More Information

Social Presence :

Prographics :

Exp : 36 Location : Chaska, Minnesota, United States Job Level : N/A Designation : Market President, Member Experience at Press Ganey
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Insights For Selling To Darryl

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Look like someone who is on top of their game
  • Focus on the big picture and the strategic value of your product

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Darryl is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Darryl

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Darryl move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Darryl take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Darryl

Personality Compatibility


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