David Heathfield

Collaborator
DISC Type : is

Head Credit Risk & Debt Transformation at Utility Warehouse

Greater Northampton Area, United Kingdom

Overview

David is a senior manager with deep expertise in customer operations, credit risk, and debt transformation, primarily within the energy and financial services sectors. Described by colleagues as having a sharp analytical perspective and being strong at a strategic level, he focuses on developing operational plans that support business strategy.

Outside of work, David has been actively involved in his community, serving on the Governing Body at Abington Vale Primary School. He is a proud father to twin daughters who recently graduated with first-class degrees, an achievement he shared publicly.

He played a key role as a governor in supporting a primary school to achieve an Outstanding Ofsted grade.

Personality Overview

Consensus Builder

Appreciative

Good Listener

Scenarios where both sides can come out as winners appeal to them greatly.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to opt for solutions that are proven in the market.

Topics They Care About

Debt & Credit Strategy
His career focus is on leading credit risk and debt transformation, including implementing sophisticated collections and recoveries strategies.
Operational Transformation
He has led transformation programs to develop 'digital 1st' operations for B2B energy suppliers, showing a focus on modernization.
Data-driven Decisions
[Predicted] His interest in Experian and a recommendation highlighting his "sharp analytical perspective" suggest a focus on using data to drive improvements.

Media Appearances

David has no verified media appearances

Work History

5-2022 - 9-2024
Head Credit Risk & Debt Transformation at Utility Warehouse
1-2020 - 5-2022
Head Payments and Vulnerability at Utility Warehouse
1-2019 - 1-2020
Operations Lead at Opus Energy (Drax)
7-2018 - 11-2018
Head Of Operations at Green Star Energy
3-2014 - 7-2018
Head of Customer Operations at Co Operative Energy

Education

1977 - 1982
A level from Weston Favell

More Information

Social Presence :

Prographics :

Exp : 11 Location : Greater Northampton Area, United Kingdom Job Level : N/A Designation : Head Credit Risk & Debt Transformation at Utility Warehouse
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Be visibly appreciative of their actions during your interactions
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.
  • Show them how they look good by making this decision

DONT's

  • Don’t ask too many questions that sound too dry and objective
  • Don’t push them to make decisions very fast, let them take their time
  • Don’t give the impression of being unproven or risky

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from David

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will David move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can David take some risk or not?

  • It is unlikely that they will take many risks.

You And David

Personality Compatibility


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