David Porter

Energizer
DISC Type : I

Complaints Manager at British Gas

Greater Leeds Area, United Kingdom

Overview

David Porter is a Complaints Manager at British Gas, focused on resolving customer issues. His extensive career includes senior public sector roles, such as Senior Partnership Manager at Yorkshire Forward, where he managed key relationships with local authorities and businesses. Colleagues have described him as "helpful" and "extremely knowledgable. "

His unique career path has spanned diverse areas, from facilities management and pollution control to large-scale urban regeneration project management and regional economic development.

Personality Overview

Big Picture Person

Enthusiastic

Imaginative

They are friendly, approachable and love to make new connections.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Customer Resolution
Works within the executive office at British Gas to resolve customer complaints in a professional and courteous manner.
Public-Private Partnerships
Managed relationships between the Yorkshire Forward development agency and local authorities, public sector bodies, and key regional businesses.
Urban Regeneration
Previously handled project management for City Challenge and Single Regeneration Budget (SRB) schemes in South Yorkshire.

Media Appearances

British Gas Provided Incorrect Information by Not Taking .... Featured in YouTube

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Work History

11-2011
Complaints Manager at British Gas
4-1999 - 6-2011
Senior Partnership Manager at Yorkshire Forward
1999 - 2006
Partnership Manager at Yorkshire Forward
1996 - 2000
Regeneration Manager at Department of the Environment
1993 - 1996
Office Manager at Her Majesty's Inspectorate of Pollution

Education

1979 - 1983
Education details unavailable from Temple Moor High School

More Information

Social Presence :

Prographics :

Exp : 39 Location : Greater Leeds Area, United Kingdom Job Level : Middle Designation : Complaints Manager at British Gas
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Invite them for a lunch or a drink/coffee
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Avoid overloading them with too much detail
  • Avoid cutting into their flow
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from David

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will David move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can David take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And David

Personality Compatibility


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