Craig Little

Evaluator
DISC Type : csd

Customer Delivery Manager at British Gas

Dumfries, Scotland, United Kingdom

Overview

Craig Little serves as a Customer Delivery Manager at British Gas, where his focus is on operational execution and service delivery. He has invested in his professional development by completing an NCRQ course, a modern qualification centered on practical health and safety management and risk assessment based on real-world case studies.

He has a keen professional interest in the broader energy sector, following developments at both British Gas and its parent company, Centrica.

Craig has a specific interest in advanced, application-focused safety qualifications for managers.

Personality Overview

Hard To Convince

Thorough Evaluator

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer Delivery
His role as Customer Delivery Manager at British Gas places this at the core of his professional responsibilities.
Health & Safety
He completed and publicly endorsed the NCRQ course, a modern qualification for managers focusing on safety and risk.
Operational Efficiency
[Predicted] As a manager in customer delivery, he is likely focused on optimizing processes and ensuring efficient service.

Media Appearances

Craig has no verified media appearances

Work History

1-2001
Customer Delivery Manager at British Gas

Education

Craig has no verified education history

More Information

Social Presence :

Prographics :

Exp : 25 Location : Dumfries, Scotland, United Kingdom Job Level : Middle Designation : Customer Delivery Manager at British Gas
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Insights For Selling To Craig

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Craig is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Craig

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Craig move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Craig take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Craig

Personality Compatibility


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