Emma is an experienced customer service and complaints manager, currently with British Gas. Her expertise lies in sales complaint resolution, compliance, and account management. She has a background in Psychology and leverages it to effectively manage customer relations and mentor new team members.
Drawing from her studies in Psychology and a personal coaching course, Emma appears interested in understanding human behavior and personal development. This likely informs her empathetic approach to customer service and her passion for mentoring colleagues to achieve their potential.
She has designed and delivered on-site training programs specifically for sales complaints resolution.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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