Emma Gargett in

Emma Gargett

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Complaints Manager / Customer Service Advisor at British Gas
📍 Leeds, England, United Kingdom

Emma is an experienced customer service and complaints manager, currently with British Gas. Her expertise lies in sales complaint resolution, compliance, and account management. She has a background in Psychology and leverages it to effectively manage customer relations and mentor new team members.

Drawing from her studies in Psychology and a personal coaching course, Emma appears interested in understanding human behavior and personal development. This likely informs her empathetic approach to customer service and her passion for mentoring colleagues to achieve their potential.

She has designed and delivered on-site training programs specifically for sales complaints resolution.

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Experience
20 Years
Current Role
Complaints Manager / Customer Service Advisor
Job Level
Middle
Location
Leeds, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Emma cares about

Complaint Resolution
Her career at British Gas and Npower has centered on managing customer complaints, particularly within the sales process.
Coaching and Mentoring
She has a history of delivering training to new teams and mentoring new employees, indicating a passion for developing others.
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Career

Work history

11-2010
Complaints Manager / Customer Service Advisor
British Gas
6-2002 - 6-2007
Customer Service Representative
Npower
In the press

Media appearances

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Education
1995 - 2000
Psychology
Dene House Comprehensive
Education details unavailable
East Durham College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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