Emma Gargett

Collaborator
DISC Type : is

Complaints Manager / Customer Service Advisor at British Gas

Leeds, England, United Kingdom

Overview

Emma is an experienced customer service and complaints manager, currently with British Gas. Her expertise lies in sales complaint resolution, compliance, and account management. She has a background in Psychology and leverages it to effectively manage customer relations and mentor new team members.

Drawing from her studies in Psychology and a personal coaching course, Emma appears interested in understanding human behavior and personal development. This likely informs her empathetic approach to customer service and her passion for mentoring colleagues to achieve their potential.

She has designed and delivered on-site training programs specifically for sales complaints resolution.

Personality Overview

Fair-minded

Good Listener

Example Driven

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  They are more likely to go for proven solutions. Win-win scenarios can appeal strongly to them.

Topics They Care About

Complaint Resolution
Her career at British Gas and Npower has centered on managing customer complaints, particularly within the sales process.
Coaching and Mentoring
She has a history of delivering training to new teams and mentoring new employees, indicating a passion for developing others.
Customer Psychology
Her education in Psychology suggests a deep interest in understanding customer motivations and behavior to improve service.

Media Appearances

Emma has no verified media appearances

Work History

11-2010
Complaints Manager / Customer Service Advisor at British Gas
6-2002 - 6-2007
Customer Service Representative at Npower

Education

1995 - 2000
Psychology from Dene House Comprehensive
Education details unavailable from East Durham College

More Information

Social Presence :

Prographics :

Exp : 20 Location : Leeds, England, United Kingdom Job Level : Middle Designation : Complaints Manager / Customer Service Advisor at British Gas
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Insights For Selling To Emma

During A Call Or A Meeting

DO's

  • If possible, involve their colleagues in the sales process
  • Summarize the key points at the end of the conversation
  • Show genuine interest in solving their problems

DONT's

  • Don’t sound very transactional
  • Don’t give the impression of being unproven or risky
  • Don’t get into excessive details unless prompted

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emma is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Emma

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Emma move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Emma take some risk or not?

  • They probably won’t put a lot at risk.

You And Emma

Personality Compatibility


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