David Titterton

Inspirer
DISC Type : id

Collections Systems Manager at United Utilities

Greater Liverpool Area, United Kingdom

Overview

David is the Collections Systems Manager at United Utilities, bringing over 17 years of experience as a business analyst in the financial services and eCommerce sectors. He is an expert in process improvement, requirements gathering, and system migrations, utilizing Scrum and Kanban methodologies. David holds a Bachelor of Science from Liverpool John Moores University.



David led a robotic process automation initiative that successfully saved the equivalent of 3. 5 full-time employees.

Personality Overview

Achievment Oriented

Fast Adopter

Decisive

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Topics They Care About

Process Automation
He was the business lead for implementing Blue Prism robotic automation for two key arrears management processes at United Utilities.
Debt Collection Systems
He is the business owner for collection systems at United Utilities and previously managed a migration from FICO Debt Manager 6 to 10.
Agile Methodologies
Has extensive experience using Scrum and Kanban and has supported business transitions from waterfall to agile frameworks.

Media Appearances

David has no verified media appearances

Work History

5-2022
Collections Systems Manager at United Utilities
7-2020 - 5-2022
Contract Business Analyst at United Utilities
4-2017 - 3-2020
Business Analyst at The Very Group
10-2016 - 4-2017
Business Analyst at Royal London
8-2015 - 8-2016
Business Analyst at Future Williams & Glyn Team - RBS

Education

1993 - 1997
Bachelor of Science (BSc) from Liverpool John Moores University

More Information

Social Presence :

Prographics :

Exp : 26 Location : Greater Liverpool Area, United Kingdom Job Level : Middle Designation : Collections Systems Manager at United Utilities
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Refer to testimonials from well known people to highlight the value of your product
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from David

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will David move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can David take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And David

Personality Compatibility


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