David Torrecilla Vilela

Energizer
DISC Type : I

Operations Director (Customer Business) at ScottishPower

Bearsden, Scotland, United Kingdom

Overview

David is the Operations Director for Customer Business at ScottishPower, where he has held progressive leadership roles for over a decade. He specializes in leveraging data analysis and artificial intelligence to enhance operations, drawing on his background in Computer Science from EHU and experience leading the Centre of Excellence.

He has built his entire senior career within ScottishPower, progressing from a business consultant to an operations director.

Personality Overview

Informal

Full Of Energy

Enthusiastic

They are people oriented, friendly and like creating new connections.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

AI in Operations
His current role and headline highlight a focus on applying artificial intelligence to enhance customer business operations at ScottishPower.
Operational Excellence
This is a core theme in his career, demonstrated by his former role as Director of the Centre of Excellence.
Data-Driven Decisions
He champions transforming the energy industry with data-driven decision-making and management practices to unlock potential.

Media Appearances

David has no verified media appearances

Work History

6-2023
Operations Director (Customer Business) at ScottishPower
4-2020 - 6-2023
Centre of Excellence Director at ScottishPower
7-2018 - 4-2020
Head of Front Office, Marketing & Innovation at ScottishPower
6-2015 - 7-2018
Information Technology Program Manager at ScottishPower
6-2014 - 6-2015
SAP Business Consultant at ScottishPower

Education

9-1999 - 6-2005
Computer Science from EHU

More Information

Social Presence :

Prographics :

Exp : 20 Location : Bearsden, Scotland, United Kingdom Job Level : Mid-senior Designation : Operations Director (Customer Business) at ScottishPower
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk anecdotally about the customer experience that your product offers
  • Invite them for a lunch or a drink/coffee

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be too formal, focus on building comfort and trust
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from David

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will David move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can David take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And David

Personality Compatibility


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