Debora Gigioli

Examiner
DISC Type : cs

Superintendente de Canais de Atendimento at Zurich Insurance Company Ltd

São Paulo, São Paulo, Brazil

Overview

Débora Gigioli leads Customer Service Channels at Zurich Insurance, focusing on business transformation, technological innovation, and enhancing customer experience. Educated at ITE, colleagues praise her as a dedicated, competent, and results-focused leader with impeccable people management skills, consistently driving operational and financial efficiency.

Her public communications show a deep commitment to fostering an inclusive and supportive work culture. She actively champions employee development through mentorship programs and frequently celebrates her teams collective successes, highlighting the importance of collaboration and recognition in building a better future.

She has been instrumental in advancing Zurichs hybrid customer service model, blending digital tools like WhatsApp with human support to improve client interactions.

Personality Overview

Overcautious

Process Oriented

Status Quo Seeker

The only way to convince them is by showing them examples and ample proof.  Being observant comes to them naturally. They are always well-planned and adopt a systematic approach.

Topics They Care About

Customer Experience
Her role is centered on transforming the customer journey. She has led her team to industry awards for service quality, emphasizing the importance of listening to clients.
Digital Transformation
She leads the implementation of technological solutions, like a hybrid WhatsApp service, to modernize customer interactions and improve operational efficiency.
People Management
Described by colleagues as having "impeccable people management, " she consistently focuses on team leadership and creating a collaborative environment to achieve results.

Media Appearances

Debora has no verified media appearances

Work History

9-2020
Superintendente de Canais de Atendimento at Zurich Insurance Company Ltd
12-2018 - 9-2020
Superintendente de Seguros Massificados at Zurich Insurance Company Ltd
7-2017 - 12-2018
Gerente de Estratégia e Inovação at Zurich Insurance Company Ltd
11-2000 - 6-2016
Superintendente de Planejamento at Santander Brasil

Education

1988 - 1991
ITE from Faculdade de Ciências Econômicas de Bauru

More Information

Social Presence :

Prographics :

Exp : 24 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Superintendente de Canais de Atendimento at Zurich Insurance Company Ltd
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Insights For Selling To Debora

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Debora is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Debora

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Debora move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Debora take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Debora

Personality Compatibility


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