Derek Sieburg

Observer
DISC Type : ic

Customer Success Manager - Strategic Accounts at Sisense

United States

Overview

Derek is an accomplished Customer Success Manager with a history of high performance, earning Presidents Club awards at multiple companies. With experience in business intelligence and IT infrastructure, colleagues describe him as a strategic and passionate advocate for his clients. He holds an ITILv3 certification and a B. A. from the University of Minnesota.

Beyond his corporate career, Derek has practical, hands-on experience as an independent contractor in the remodeling industry. This background suggests a proficiency in project management and a tangible, results-oriented mindset that complements his work in technology.

Unique fact: He has successfully transitioned between hands-on remodeling work and high-level technology account management.

Personality Overview

Value Driven

Curious

Assertive

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Customer Advocacy
His role in customer success and a recommendation highlighting him as a "passionate advocate for his clients" show his focus on championing customer needs.
Embedded Analytics
His work at Sisense centers on their AI-driven analytics cloud platform, which infuses business intelligence into customer-facing applications and workflows.
IT Transformation
His background at Flexential involved helping organizations optimize their IT journey with hybrid solutions, including colocation, cloud, and managed services.

Media Appearances

Derek has no verified media appearances

Work History

11-2021
Customer Success Manager - Strategic Accounts at Sisense
1-2017 - 11-2021
Sr. Client Success Manager at Flexential
7-2016 - 12-2016
Independent Contractor at Independent Contracting--Remodeling
1-2013 - 6-2016
Product/Account Manager at Minnesota Office Technology Group (MOTG)
8-2012 - 3-2016
Bantam A Assistant Coach at Hopkins Youth Hockey Association

Education

2002 - 2007
Bachelor of Arts (B.A.) from University of Minnesota

More Information

Social Presence :

Prographics :

Exp : 17 Location : United States Job Level : Middle Designation : Customer Success Manager - Strategic Accounts at Sisense
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Insights For Selling To Derek

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Share testimonials from known people and give multiple examples of product value
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Derek is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Derek

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Derek move?

  • They like to analyze well and then make their decisions.
  • Can Derek take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Derek

Personality Compatibility


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