Dhivakaran Thamilchelvan in

Dhivakaran Thamilchelvan

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Account Director - Service Cloud at Salesforce
📍 Bengaluru, Karnataka, India

Dhivakaran Thamilchelvan is an Account Director at Salesforce with 15 years of experience leading enterprise sales in Indias BFSI and SaaS sectors. A graduate of Great Lakes Institute of Management, colleagues describe him as strategic, impactful, and disciplined, known for his expertise in value selling and digital transformation.

Outside of his professional role, Dhivakaran pursues an active interest in financial strategy and wealth management, underscored by his recent completion of a course in Personal Finance Mastery. This reflects a disciplined approach to both his professional and personal endeavors.

Unique fact: He is a two-time winner of the prestigious Presidents Club award at his former company, Freshworks.

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Experience
15 Years
Current Role
Account Director - Service Cloud
Job Level
Mid-senior
Location
Bengaluru, Karnataka, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Dhivakaran cares about

Customer Experience
As a speaker at CX Strategy Summits and a leader in Salesforce's Service Cloud division, he is deeply invested in elevating customer service and engagement.
Value Selling
His professional summary highlights a commitment to "disciplined value selling" and "ROI-focused customer engagement" as core to his sales philosophy.
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Career

Work history

1-2025
Account Director - Service Cloud
Salesforce
1-2024 - 11-2024
Senior Manager & Regional Head Sales, India South
Freshworks
7-2023 - 12-2023
Regional Head Sales, ITSM Business - India
Freshworks
1-2023 - 7-2023
Regional Head Sales, CX Business - India
Freshworks
7-2022 - 12-2022
Regional Head Sales - South India
Freshworks
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
5-2024 - 6-2024
Personal Finance Mastery
1% Club
2012 - 2014
Post Graduate Program in Management
Great Lakes Institute of Management Gurgaon
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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