Dhivakaran Thamilchelvan

Visionary
DISC Type : Ds

Account Director - Service Cloud at Salesforce

Bengaluru, Karnataka, India

Overview

Dhivakaran Thamilchelvan is an Account Director at Salesforce with 15 years of experience leading enterprise sales in Indias BFSI and SaaS sectors. A graduate of Great Lakes Institute of Management, colleagues describe him as strategic, impactful, and disciplined, known for his expertise in value selling and digital transformation.

Outside of his professional role, Dhivakaran pursues an active interest in financial strategy and wealth management, underscored by his recent completion of a course in Personal Finance Mastery. This reflects a disciplined approach to both his professional and personal endeavors.

Unique fact: He is a two-time winner of the prestigious Presidents Club award at his former company, Freshworks.

Personality Overview

Direct & Assertive

Big Vision Person

Risk Tolerant

They exhibit a rare combination of being result-oriented but patient at the same time.  They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Customer Experience
As a speaker at CX Strategy Summits and a leader in Salesforce's Service Cloud division, he is deeply invested in elevating customer service and engagement.
Value Selling
His professional summary highlights a commitment to "disciplined value selling" and "ROI-focused customer engagement" as core to his sales philosophy.
BFSI Sector
His current role at Salesforce is focused on growing the Service Cloud business specifically within the Banking, Financial Services, and Insurance (BFSI) industry.

Media Appearances

Dhivakaran has no verified media appearances

Work History

1-2025
Account Director - Service Cloud at Salesforce
1-2024 - 11-2024
Senior Manager & Regional Head Sales, India South at Freshworks
7-2023 - 12-2023
Regional Head Sales, ITSM Business - India at Freshworks
1-2023 - 7-2023
Regional Head Sales, CX Business - India at Freshworks
7-2022 - 12-2022
Regional Head Sales - South India at Freshworks

Education

5-2024 - 6-2024
Personal Finance Mastery from 1% Club
2012 - 2014
Post Graduate Program in Management from Great Lakes Institute of Management Gurgaon

More Information

Social Presence :

Prographics :

Exp : 15 Location : Bengaluru, Karnataka, India Job Level : Mid-senior Designation : Account Director - Service Cloud at Salesforce
URL has been copied!

Insights For Selling To Dhivakaran

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dhivakaran is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Dhivakaran

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Dhivakaran move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Dhivakaran take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Dhivakaran

Personality Compatibility


Other Salesforce Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.