Dilip Kulasingam in

Dilip Kulasingam

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VP of Revenue & Commercial Operations at ACTO
📍 Greater Toronto Area, Canada

Dilip is a results-driven Customer Success and GTM executive with over 15 years of leadership experience. He specializes in scaling teams at high-growth B2B SaaS companies, managing Fortune 500 accounts, and holds an MBA from the University of Torontos Rotman School of Management.

He is passionate about new technologies and leadership philosophies that foster strong team environments. Colleagues describe him as organized, data-driven, and a motivational leader who knows how to dig deep to find the root cause of complex business challenges.

He once improved a companys Net Promoter Score (NPS) by 115% by introducing a new customer playbook.

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Experience
13 Years
Current Role
VP of Revenue & Commercial Operations
Job Level
Senior
Location
Greater Toronto Area, Canada
Personality Overview

How Dilip shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Dilip cares about

Customer Success
Has over 15 years of leadership experience building and scaling Customer Success, Professional Services, and Support teams at high-growth companies like ACTO and HomeStars.
GTM Operations
His current role as VP of Revenue & Commercial Operations at ACTO involves enabling and optimizing go-to-market functions and defining strategic operating models.
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Career

Work history

2-2024
VP of Revenue & Commercial Operations
ACTO
6-2021 - 1-2024
VP of Customer Success & Support
ACTO
2-2021
Principal Consultant
ESICS Consulting
2-2020 - 1-2021
VP of Customer Success
HomeStars
8-2018 - 2-2020
Director of Client Success & Support
VersaPay
In the press

Media appearances

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Education
2016 - 2017
Master of Business Administration (M.B.A.)
University of Toronto - Rotman School of Management
Bachelor of Applied Science Engineering
University of Ottawa
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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