Dilip Kulasingam

Initiator
DISC Type : Di

VP of Revenue & Commercial Operations at ACTO

Greater Toronto Area, Canada

Overview

Dilip is a results-driven Customer Success and GTM executive with over 15 years of leadership experience. He specializes in scaling teams at high-growth B2B SaaS companies, managing Fortune 500 accounts, and holds an MBA from the University of Torontos Rotman School of Management.

He is passionate about new technologies and leadership philosophies that foster strong team environments. Colleagues describe him as organized, data-driven, and a motivational leader who knows how to dig deep to find the root cause of complex business challenges.

He once improved a companys Net Promoter Score (NPS) by 115% by introducing a new customer playbook.

Personality Overview

Friendly Challenger

Impact-Oriented

Confident

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Topics They Care About

Customer Success
Has over 15 years of leadership experience building and scaling Customer Success, Professional Services, and Support teams at high-growth companies like ACTO and HomeStars.
GTM Operations
His current role as VP of Revenue & Commercial Operations at ACTO involves enabling and optimizing go-to-market functions and defining strategic operating models.
Team Building
He actively posts about hiring, growing teams, and believes in creating a positive culture, quoting the importance of not tolerating "brilliant jerks" to protect teamwork.

Media Appearances

Dilip has no verified media appearances

Work History

2-2024
VP of Revenue & Commercial Operations at ACTO
6-2021 - 1-2024
VP of Customer Success & Support at ACTO
2-2021
Principal Consultant at ESICS Consulting
2-2020 - 1-2021
VP of Customer Success at HomeStars
8-2018 - 2-2020
Director of Client Success & Support at VersaPay

Education

2016 - 2017
Master of Business Administration (M.B.A.) from University of Toronto - Rotman School of Management
Bachelor of Applied Science Engineering from University of Ottawa

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater Toronto Area, Canada Job Level : Senior Designation : VP of Revenue & Commercial Operations at ACTO
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Insights For Selling To Dilip

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Look like someone who is on top of their game

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dilip is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Dilip

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Dilip move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Dilip take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Dilip

Personality Compatibility


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