Dinesh Gangiredla

Energizer
DISC Type : I

Customer Success Manager at Phenom

Vishakhapatnam, Andhra Pradesh, India

Overview

Dinesh is a Customer Success Manager at Phenom with 8 years of experience in account management and business development across SaaS, Ed. Tech, and FMCG. Holding an MBA from GITAM Deemed University, he is data-driven and excels in managing key accounts and strategic partnerships.

He has a unique career path, transitioning from foundational sales roles at major FMCG companies like Mars to customer-centric positions within the technology sector.

Personality Overview

Imaginative

Full Of Energy

Believer

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Customer Success
His current role and recent experience are centered on customer success, focusing on retention, business reviews, and delivering value propositions.
Key Account Management
A core skill throughout his 8-year career, he has extensive experience managing key client relationships and engaging stakeholders across different functions.
SaaS & Ed. Tech
His professional focus is on the technology sector, with direct experience in both the Software-as-a-Service and Education Technology industries.

Media Appearances

Dinesh has no verified media appearances

Work History

6-2023
Customer Success Manager at Phenom
9-2019 - 1-2023
Operations & Customer Success Associate at Embibe
10-2017 - 5-2019
Area Sales Officer at Mars
8-2016 - 10-2017
Area Sales Officer at Wrigley

Education

2014 - 2016
MB from GITAM Deemed University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Vishakhapatnam, Andhra Pradesh, India Job Level : Middle Designation : Customer Success Manager at Phenom
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Insights For Selling To Dinesh

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be too formal, focus on building comfort and trust
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dinesh is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Dinesh

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Dinesh move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Dinesh take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Dinesh

Personality Compatibility


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