Don Maher in

Don Maher

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Director of Customer & Operational Services at Anglian Water Services
📍 Peterborough, England, United Kingdom

Don Maher is the Director of Customer & Operational Services at Anglian Water, responsible for serving 7 million consumers. With over 15 years in utilities, he focuses on customer outcomes for services worth £320m annually. He holds a Bachelor of Arts from the University of Limerick and is also a Non-Executive Director at Market Operator Limited.

He is passionate about engaging with his teams on the ground, making site visits to crews in various weather conditions and recognizing their hard work. He enjoys celebrating team successes and highlighting the positive attitudes of his colleagues.

Unique fact: Don is an elected Non-Executive Director for the company that operates the largest competitive water market in the world.

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Experience
14 Years
Current Role
Director of Customer & Operational Services
Job Level
Mid-senior
Location
Peterborough, England, United Kingdom
Personality Overview

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Decision Approach
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Priorities

Topics Don cares about

Customer Experience
His role focuses on delivering great service to millions of consumers and he has presented awards for customer experience excellence to suppliers.
Operational Leadership
He leads diverse teams across customer services, smart metering, and operations, and seeks to hire leaders who can drive operational excellence.
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Career

Work history

11-2024
Director of Customer & Operational Services
Anglian Water Services
4-2021 - 11-2024
Head of Non-Household Services
Anglian Water Services
1-2015 - 4-2021
Head of Wholesale Market Services
Anglian Water Services
9-2006 - 5-2010
Operate and Maintenance Manager - Non-domestic Water metering projects
Laing O'Rourke
In the press

Media appearances

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Education
2000 - 2005
Bachelor of Arts (B.A.)
University of Limerick
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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