Don Maher

Examiner
DISC Type : sc

Director of Customer & Operational Services at Anglian Water Services

Peterborough, England, United Kingdom

Overview

Don Maher is the Director of Customer & Operational Services at Anglian Water, responsible for serving 7 million consumers. With over 15 years in utilities, he focuses on customer outcomes for services worth £320m annually. He holds a Bachelor of Arts from the University of Limerick and is also a Non-Executive Director at Market Operator Limited.

He is passionate about engaging with his teams on the ground, making site visits to crews in various weather conditions and recognizing their hard work. He enjoys celebrating team successes and highlighting the positive attitudes of his colleagues.

Unique fact: Don is an elected Non-Executive Director for the company that operates the largest competitive water market in the world.

Personality Overview

Late Adopter

Tough To Convince

Process Oriented

They do not like taking risks at all and go for proven options in the end.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. Being observant comes to them naturally.

Topics They Care About

Customer Experience
His role focuses on delivering great service to millions of consumers and he has presented awards for customer experience excellence to suppliers.
Operational Leadership
He leads diverse teams across customer services, smart metering, and operations, and seeks to hire leaders who can drive operational excellence.
Water Infrastructure
He is involved with major projects like the Anglian Water Strategic Pipeline, designed to improve water resilience across the region for the future.

Media Appearances

Don has no verified media appearances

Work History

11-2024
Director of Customer & Operational Services at Anglian Water Services
4-2021 - 11-2024
Head of Non-Household Services at Anglian Water Services
1-2015 - 4-2021
Head of Wholesale Market Services at Anglian Water Services
9-2006 - 5-2010
Operate and Maintenance Manager - Non-domestic Water metering projects at Laing O'Rourke

Education

2000 - 2005
Bachelor of Arts (B.A.) from University of Limerick

More Information

Social Presence :

Prographics :

Exp : 14 Location : Peterborough, England, United Kingdom Job Level : Mid-senior Designation : Director of Customer & Operational Services at Anglian Water Services
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Insights For Selling To Don

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Don is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Don

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Don move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Don take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Don

Personality Compatibility


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