Laura Frost
Login to view DISC.A senior customer service and operations leader with over 20 years of experience in regulated utilities. She specializes in managing complex, multi-channel service operations, including in-house contact centers and outsourced BPO partners, with a focus on customer outcomes and commercial delivery at Anglian Water Services.
She has spent six years managing offshore and outsourced service partners, holding suppliers accountable against SLAs, KPIs, customer experience, and cost targets.
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