Edwin G.

Enthusiast
DISC Type : i

Senior Manager, Professional Services (NORAM) at Grafana Labs

New York City Metropolitan Area, United States

Overview

Edwin G. is the Senior Manager of Professional Services for North America at Grafana Labs, where he focuses on scaling customer experience. Describing himself as a "Player/Coach, " he builds world-class service teams through people, culture, and process. He holds a degree in Computer Science from Hunter College.

Edwin is a member of Techqueria, a non-profit that supports the largest community of Latinx professionals in the technology industry. His professional headline also proudly highlights his Puerto Rican heritage.

Unique fact: Edwin holds Level 1 and Level 2 certifications in LogQL, demonstrating deep expertise in Grafanas specific query language for logs.

Personality Overview

Consensus Focused

Non-Confrontational

Amiable & Agreeable

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Scaling CX Teams
He is focused on building and scaling a world-class professional services organization at Grafana Labs to enhance customer success and scalability.
Observability Platforms
He actively promotes Grafana's leadership in the observability space and shares technical insights on topics like using eBPF for monitoring.
Latinx in Tech
As a member of Techqueria, he supports the largest community of Latinx professionals in the technology industry.

Media Appearances

Edwin has no verified media appearances

Work History

5-2024
Senior Manager, Professional Services (NORAM) at Grafana Labs
11-2022 - 5-2024
Manager, Professional Services at Grafana Labs
7-2021 - 11-2022
Sr Solutions Architect at Grafana Labs
6-2021
Member at Techqueria
10-2018 - 7-2021
Sr. Cloud Architect at Flexera

Education

Computer Science from Hunter College

More Information

Social Presence :

Prographics :

Exp : 16 Location : New York City Metropolitan Area, United States Job Level : Middle Designation : Senior Manager, Professional Services (NORAM) at Grafana Labs
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Insights For Selling To Edwin

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Ask them how their day is going or exchange some other pleasantries
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Edwin is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Edwin

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Edwin move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Edwin take some risk or not?

  • They can take some low-probability risks if needed.

You And Edwin

Personality Compatibility


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