Edwin G. in

Edwin G.

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Senior Manager, Professional Services (NORAM) at Grafana Labs
📍 New York City Metropolitan Area, United States

Edwin G. is the Senior Manager of Professional Services for North America at Grafana Labs, where he focuses on scaling customer experience. Describing himself as a "Player/Coach, " he builds world-class service teams through people, culture, and process. He holds a degree in Computer Science from Hunter College.

Edwin is a member of Techqueria, a non-profit that supports the largest community of Latinx professionals in the technology industry. His professional headline also proudly highlights his Puerto Rican heritage.

Unique fact: Edwin holds Level 1 and Level 2 certifications in LogQL, demonstrating deep expertise in Grafanas specific query language for logs.

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Experience
16 Years
Current Role
Senior Manager, Professional Services (NORAM)
Job Level
Middle
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
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Priorities

Topics Edwin cares about

Scaling CX Teams
He is focused on building and scaling a world-class professional services organization at Grafana Labs to enhance customer success and scalability.
Observability Platforms
He actively promotes Grafana's leadership in the observability space and shares technical insights on topics like using eBPF for monitoring.
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Career

Work history

5-2024
Senior Manager, Professional Services (NORAM)
Grafana Labs
11-2022 - 5-2024
Manager, Professional Services
Grafana Labs
7-2021 - 11-2022
Sr Solutions Architect
Grafana Labs
6-2021
Member
Techqueria
10-2018 - 7-2021
Sr. Cloud Architect
Flexera
In the press

Media appearances

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Education
Computer Science
Hunter College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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