Edwin is a Director of Telecommunications and Unified Communications with extensive experience managing contact center technology, IT infrastructure, and global teams. Colleagues describe him as tenacious, proactive, and collaborative, with a knack for reducing complex problems into manageable tasks. He earned an AS from Williamson College of the Trades.
He has a proven history of driving organizational goals by improving service levels, boosting employee engagement, and delivering exceptional customer support that fosters loyalty. His career highlights include leading platform migrations and consolidations for companies like Finance of America and alphabroder.
In a previous role, he evaluated IT solutions and provided effective alternatives that resulted in a 25% annual savings for the company.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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