Edwin Kelley in

Edwin Kelley

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Director, Collaboration Technology at Finance of America Companies
📍 West Chester, Pennsylvania, United States

Edwin is a Director of Telecommunications and Unified Communications with extensive experience managing contact center technology, IT infrastructure, and global teams. Colleagues describe him as tenacious, proactive, and collaborative, with a knack for reducing complex problems into manageable tasks. He earned an AS from Williamson College of the Trades.

He has a proven history of driving organizational goals by improving service levels, boosting employee engagement, and delivering exceptional customer support that fosters loyalty. His career highlights include leading platform migrations and consolidations for companies like Finance of America and alphabroder.

In a previous role, he evaluated IT solutions and provided effective alternatives that resulted in a 25% annual savings for the company.

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Experience
27 Years
Current Role
Director, Collaboration Technology
Job Level
Mid-senior
Location
West Chester, Pennsylvania, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Edwin cares about

Contact Center Consolidation
He oversaw initiatives to optimize and consolidate multiple contact center platforms into one at Finance of America and managed a service migration to RingCentral and Nice at alphabroder.
Unified Communications
His career focus is on Telecommunications and Unified Communications, where he has held multiple senior management and director-level roles, developing and managing these technologies.
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Career

Work history

11-2021
Director, Collaboration Technology
Finance of America Companies
10-2019 - 11-2021
Sr. Manager, Unified Communications and Telecommunications Engineering
alphabroder
9-2017 - 10-2019
Manager, Telecommunications and IT Operations
J.G. Wentworth
6-2015 - 1-2019
Enterprise Telephony and Contact Center Technology
J.G. Wentworth
2-2014 - 6-2015
Sr Telecom Analyst
AmerisourceBergen
In the press

Media appearances

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Education
1993 - 1996
AS
Williamson College of the Trades
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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