Edwin Kelley

Caretaker
DISC Type : Si

Director, Collaboration Technology at Finance of America Companies

West Chester, Pennsylvania, United States

Overview

Edwin is a Director of Telecommunications and Unified Communications with extensive experience managing contact center technology, IT infrastructure, and global teams. Colleagues describe him as tenacious, proactive, and collaborative, with a knack for reducing complex problems into manageable tasks. He earned an AS from Williamson College of the Trades.

He has a proven history of driving organizational goals by improving service levels, boosting employee engagement, and delivering exceptional customer support that fosters loyalty. His career highlights include leading platform migrations and consolidations for companies like Finance of America and alphabroder.

In a previous role, he evaluated IT solutions and provided effective alternatives that resulted in a 25% annual savings for the company.

Personality Overview

Nice But Slow

Supportive

Accommodating

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  They are more likely to go for proven solutions. Win-win scenarios can appeal strongly to them.

Topics They Care About

Contact Center Consolidation
He oversaw initiatives to optimize and consolidate multiple contact center platforms into one at Finance of America and managed a service migration to RingCentral and Nice at alphabroder.
Unified Communications
His career focus is on Telecommunications and Unified Communications, where he has held multiple senior management and director-level roles, developing and managing these technologies.
IT Cost Optimization
At J. G. Wentworth, he successfully evaluated IT solutions and implemented alternatives that led to a significant 25% annual cost savings for the organization.

Media Appearances

Edwin has no verified media appearances

Work History

11-2021
Director, Collaboration Technology at Finance of America Companies
10-2019 - 11-2021
Sr. Manager, Unified Communications and Telecommunications Engineering at alphabroder
9-2017 - 10-2019
Manager, Telecommunications and IT Operations at J.G. Wentworth
6-2015 - 1-2019
Enterprise Telephony and Contact Center Technology at J.G. Wentworth
2-2014 - 6-2015
Sr Telecom Analyst at AmerisourceBergen

Education

1993 - 1996
AS from Williamson College of the Trades

More Information

Social Presence :

Prographics :

Exp : 27 Location : West Chester, Pennsylvania, United States Job Level : Mid-senior Designation : Director, Collaboration Technology at Finance of America Companies
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Insights For Selling To Edwin

During A Call Or A Meeting

DO's

  • Show them how they look good by making this decision
  • When asking them questions, sound relatable and informal
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.

DONT's

  • Don’t get into excessive details unless prompted
  • Don’t push them to make decisions very fast, let them take their time
  • Don’t sound very transactional

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Edwin is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Edwin

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Edwin move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Edwin take some risk or not?

  • They probably won’t put a lot at risk.

You And Edwin

Personality Compatibility


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