Eliane Percino

Questioner
DISC Type : c

Diretora Operacional at Suhai Seguradora

São Paulo, São Paulo, Brazil

Overview

Eliane Percino is the Director of Operations at Suhai Seguradora, where she champions a human-centered approach to customer service. With a background from ESPM and Poli USP, she specializes in developing operational processes and commercial strategies that prioritize client empathy and employee training. Colleagues have described her as dynamic and a great team player.

In addition to her operational role, Eliane is also the designated Data Protection Officer (DPO) for Suhai Seguradora.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to do thorough analysis of any situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Humanized Customer Service
Frequently speaks on the importance of empathy and training employees to provide unscripted, sensitive support to meet client needs.
Employee Training
Leads initiatives to continuously train and motivate employees, including mentorship programs designed to foster empathy and deep understanding of the customer's perspective.
Operational Excellence
Focuses on developing efficient processes and using metrics like NPS to ensure high-quality, uncomplicated service delivery and customer satisfaction.

Media Appearances

Eliane has no verified media appearances

Work History

9-2013
Diretora Operacional at Suhai Seguradora
6-2013 - 7-2013
Consultoria em Processos at IKÊ Assistência Brasil
11-2009 - 5-2013
Gerente de Planejamento Comercial at Itau Seguros de Auto e Residencia
2008 - 11-2009
Gerente de Negócio at Itaú Unibanco
2007 - 2008
Gerente de Projeto at Itaú Unibanco

Education

2001 - 2003
Pós graduação from Escola Superior de Propaganda e Marketing
1995 - 1996
Especializacao from Poli USP

More Information

Social Presence :

Prographics :

Exp : 33 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Diretora Operacional at Suhai Seguradora
URL has been copied!

Insights For Selling To Eliane

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eliane is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Eliane

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Eliane move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Eliane take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Eliane

Personality Compatibility


Other Suhai Seguradora Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.