Emanuel Lima

Energizer
DISC Type : I

Advanced Jira/Confluence Administrator Capgemini/Fidelidade na Capgemini at Capgemini Engineering

Loures, Lisbon, Portugal

Overview

Emanuel Lima is an Advanced Jira/Confluence Administrator with Capgemini, specializing in IT Service Management and process improvement for clients like Fidelidade. He leverages his background in Management Informatics from Universidade Lusófona to design and implement complex Jira projects and workflows, enhancing IT delivery.

His interests appear to span global brands in both the technology and entertainment sectors, including established companies like Nokia and The Walt Disney Company.

Unique fact: Emanuel is also a certified. Net Programmer, giving him a software development perspective that complements his process administration expertise.

Personality Overview

Enthusiastic

Informal

Relationship Oriented

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are people oriented, friendly and like creating new connections.

Topics They Care About

IT Process Automation
He specializes in designing and implementing complex Jira workflows to automate and improve IT service and delivery management for large enterprises.
Atlassian Administration
As an advanced administrator, he has deep expertise in configuring and managing Jira and Confluence environments to meet specific user and project requirements.
ITSM Frameworks
His background in IT Service Management (ITSM) and CMMI indicates a focus on structured approaches to improving IT delivery and support.

Media Appearances

Emanuel has no verified media appearances

Work History

7-2020
Advanced Jira/Confluence Administrator Capgemini/Fidelidade na Capgemini at Capgemini Engineering
6-2020
Advanced Jira/Confluence Administrator Capgemini/Fidelidade at Capgemini Engineering
6-2020
IT Business Support at Fidelidade Seguros at Fidelidade
12-2019 - 6-2020
Jira/Confluence Administrator - CDO IT INFRA Public Cloud Services at Nokia
12-2019 - 6-2020
Jira/Confluence Administrator at Outscope at OutScope

Education

2010 - 2014
Informática de Gestão from Universidade Lusófona - Centro Universitário Lisboa

More Information

Social Presence :

Prographics :

Exp : 9 Location : Loures, Lisbon, Portugal Job Level : N/A Designation : Advanced Jira/Confluence Administrator Capgemini/Fidelidade na Capgemini at Capgemini Engineering
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Insights For Selling To Emanuel

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Invite them for a lunch or a drink/coffee
  • Do some small talk, ask them how things are going on their side

DONT's

  • Avoid cutting into their flow
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emanuel is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Emanuel

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Emanuel move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Emanuel take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Emanuel

Personality Compatibility


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